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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Join Foot Locker, a vibrant brand passionate about athletic sneakers and apparel.
- Benefits: Earn £10.00 - £12.50 per hour, enjoy discounts, and access wellness programmes.
- Why this job: Be a part of a dynamic team and inspire others while sharing your love for sneakers.
- Qualifications: Retail experience and a knack for engaging customers are essential.
- Other info: Flexible hours and opportunities for personal growth in a fun environment.
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Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 2 year\’s of retail experience
- At least 1 year supervisory experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £12.50 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Golden Square Sc Un Su21
City
Warrington
State/Province
UK
Postal Code
WA1–1QP
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Retail
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Shift Leader employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Foot Locker's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can inspire and motivate a team, as that's key for a Shift Leader role.
✨Tip Number 3
Show off your passion for sneakers! Be ready to chat about your favourite styles and trends during the interview. This will demonstrate your enthusiasm and knowledge, which is super important for connecting with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and apparel shine through! Talk about your experiences and how they relate to the role. We want to see that you get the in-store customer experience.
Be Friendly and Approachable: Since this role is all about engaging with customers, make sure your application reflects your friendly personality. Use a conversational tone and share examples of how you've resolved issues with a smile in past roles.
Highlight Leadership Skills: As a Shift Leader, you'll be inspiring and motivating your team. In your application, mention any supervisory experience and how you've successfully led a team in the past. We love to see candidates who can teach others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Foot Locker
✨Know Your Sneakers
Make sure you brush up on your knowledge of athletic sneakers and apparel. Be ready to discuss your favourite brands, styles, and trends. This will show your passion for the products and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or resolved conflicts. This will demonstrate your ability to take charge when the Store Manager is absent.
✨Customer Experience is Key
Be ready to talk about how you would enhance the customer experience in-store. Share specific strategies you've used before to engage customers and resolve issues, as this role is all about delivering exceptional service.
✨Flexibility and Availability
Highlight your flexible availability during the interview. Mention your willingness to work nights, weekends, and holidays, as this is crucial for a Shift Leader role. It shows you're committed and ready to step up when needed.