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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Dynamic retail brand passionate about athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.85 per hour, plus discounts and 28 days holiday.
- Other info: Join a positive team with great development opportunities and wellbeing support.
- Why this job: Inspire others while sharing your love for athletic products in a fun environment.
- Qualifications: 3 years retail experience and 1 year in a supervisory role.
The predicted salary is between 20000 - 28700 £ per year.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 3 years of retail experience
- At least 1 year of retail supervisor experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability - including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 - £13.85 per hour
- 28 days holiday - plus an extra day per year for the first 5 years!
- Associate discount of between 30 - 50%
- WellHub - Daily Wellbeing options for Employees
- Employee Assistance Program - Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address: Liverpool 1 Sc, Unit 2, City: Liverpool, State/Province: UK, Postal Code: L1---3AW
Shift Leader in Liverpool employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills! Since the role is all about delivering an exceptional customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your ability to connect with people.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you understand if the company is the right fit for you. Ask about team dynamics, sales goals, or how they support employee development – it’ll make you stand out as a candidate who’s truly invested.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, but we also want to make sure you have the best chance to shine. Plus, it’s easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Shift Leader in Liverpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and apparel shine through. We want to see how your enthusiasm for the products can translate into an amazing customer experience!
Highlight Your Experience: Make sure to detail your retail experience, especially any supervisory roles you've had. We’re looking for someone who can lead a team, so share examples of how you've motivated others in the past.
Be Personable: Since this role is all about engaging with customers, use your application to showcase your communication skills. Write in a friendly tone and maybe even include a fun anecdote about a great customer interaction you've had.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Foot Locker
✨Know Your Products Inside Out
Make sure you’re well-versed in the athletic sneakers and apparel that the company offers. Familiarise yourself with current trends and be ready to discuss how these products can enhance the customer experience. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Highlighting your ability to inspire others will demonstrate that you're ready to take on the responsibilities of a Shift Leader.
✨Practice Customer Engagement Scenarios
Since the role revolves around customer interaction, practice common scenarios you might face. Role-play with a friend or family member to refine your conversational skills and problem-solving abilities. This will help you feel more confident during the interview when discussing how to deliver exceptional customer service.
✨Be Ready to Discuss Sales Strategies
Think about how you would drive sales and meet productivity goals. Prepare to share specific strategies you've used in previous roles to boost sales or improve customer satisfaction. This shows that you’re proactive and results-driven, which is exactly what they’re looking for in a Shift Leader.