At a Glance
- Tasks: Lead and coach your team to enhance customer experience and drive sales.
- Company: Join a dynamic retail environment focused on customer satisfaction.
- Benefits: Enjoy 28 days holiday, generous discounts, and wellness support.
- Other info: Flexible hours and a positive, inclusive workplace culture.
- Why this job: Make a real impact by shaping customer experiences and leading a passionate team.
- Qualifications: 3+ years in retail management with strong leadership and customer engagement skills.
The predicted salary is between 25000 - 32000 £ per year.
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Qualifications
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- At least 3 years retail store management experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Coaching, and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates and store leadership
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
Store Leader & Customer Experience Coach in Leeds employer: Foot Locker
As a Store Leader & Customer Experience Coach, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With a strong emphasis on coaching and teamwork, our company fosters a culture of inclusivity and excellence, offering generous benefits such as 28 days of holiday plus an additional day for each year of service, alongside substantial employee discounts and wellness programmes. Join us to lead a passionate team dedicated to delivering exceptional customer experiences while enjoying the unique advantages of working in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader & Customer Experience Coach in Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your coaching skills! Think of examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to share these stories during your interview to demonstrate your leadership abilities.
✨Tip Number 3
Don’t just focus on your qualifications; show your passion for customer experience! Talk about how you love engaging with customers and creating memorable shopping experiences. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team. Let’s get you that Store Leader role!
We think you need these skills to ace Store Leader & Customer Experience Coach in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for delivering an exceptional customer experience shine through. We want to see how you’ve made a difference in previous roles and how you plan to bring that energy to our team.
Highlight Your Leadership Skills:Make sure to showcase your leadership experience clearly. We’re looking for someone who can coach and motivate a team, so share specific examples of how you've successfully led teams in the past.
Be Specific About Your Achievements:Quantify your successes where possible! Whether it’s sales targets you’ve hit or improvements in customer satisfaction, we love numbers that tell a story. This helps us see the impact you could have on our store.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foot Locker
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their values and how they engage with customers. Be ready to share examples of how you've improved customer experiences in your previous roles.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully coached teams in the past. Think of specific instances where your guidance led to improved performance or sales, and be ready to explain your approach to motivating others.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem analysis and decision-making skills. Prepare examples of challenges you've faced in retail management and how you navigated them. Highlight your resourcefulness and ability to adapt to changing situations.
✨Demonstrate Product Knowledge
Familiarise yourself with the products the store offers, especially any current trends. Be prepared to discuss how you would educate your team about these products and how to meet customer needs effectively. This shows your commitment to delivering an elevated customer experience.
