At a Glance
- Tasks: Lead and coach your team to deliver an exceptional customer experience in-store.
- Company: Join a dynamic retail environment focused on customer satisfaction and teamwork.
- Benefits: Enjoy 28 days holiday, generous discounts, and wellness support.
- Other info: Flexible hours and great development opportunities await you!
- Why this job: Make a real impact by driving sales and enhancing customer experiences.
- Qualifications: 3 years of retail management experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
You can't think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Qualifications
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- At least 3 years retail store management experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Coaching, and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates and store leadership
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Assistant Manager in Leeds employer: Foot Locker
Join a dynamic team where your leadership skills will shine as an Assistant Manager, fostering a culture of excellence in customer service and team development. With generous benefits like 28 days of holiday, substantial employee discounts, and a commitment to employee growth through various programmes, this role offers a rewarding environment in a rapidly evolving retail landscape. Experience the satisfaction of driving sales while contributing to a positive and inclusive workplace that values integrity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or motivated your team to achieve results. We want to hear about your successes, so be ready to share those moments that highlight your skills in driving sales and enhancing customer experience.
✨Tip Number 3
Be prepared to discuss how you handle challenges in a fast-paced retail environment. Share your strategies for problem-solving and adapting to change. This shows that you're resourceful and can thrive under pressure, which is key for an Assistant Manager role.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Assistant Manager in Leeds
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and motivated teams in the past, so share specific examples that demonstrate your ability to drive sales and enhance customer experiences.
Be Customer-Centric:Since this role is all about delivering an exceptional customer experience, let us know how you engage with customers. Share stories that showcase your passion for customer service and how you've gone above and beyond to meet their needs.
Tailor Your Application:Take a moment to tailor your application to our job description. Use keywords from the listing to show that you understand what we're looking for. This will help us see that you're a great fit for the Assistant Manager role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Foot Locker
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their approach to customer service and think of examples from your past roles where you've successfully enhanced customer satisfaction.
✨Showcase Your Leadership Skills
Prepare to discuss specific instances where you've coached or motivated a team. Highlight your leadership style and how it aligns with the company's values, especially in a retail environment.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem analysis and decision-making skills. Think of scenarios where you've had to make quick decisions under pressure, particularly in a retail setting, and be ready to share those stories.
✨Demonstrate Product Knowledge
Familiarise yourself with the products the company offers. Be prepared to discuss current trends and how you would use this knowledge to enhance the customer experience and drive sales.
