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For Companies At a Glance
- Tasks: Engage with customers, share your sneaker knowledge, and ensure a top-notch shopping experience.
- Company: Foot Locker is a leading retailer in athletic footwear and apparel, passionate about sports culture.
- Benefits: Earn between £10.00 - £13.65 per hour, enjoy 28 days holiday, and receive discounts of up to 50%.
- Why this job: Join a vibrant team, enhance your skills, and connect with fellow sneaker enthusiasts in a fun environment.
- Qualifications: No prior experience needed; just bring your enthusiasm for sneakers and customer service!
- Other info: Flexible hours including nights and weekends; opportunities for development and internships available.
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Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
The Mall
City
London, Luton
State/Province
UK
Postal Code
LU1–2TH
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Retail
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CX Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest sneaker trends and Foot Locker's product range. Being knowledgeable about the products will not only help you engage customers but also demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for athletic apparel and sneakers on social media. Share your collections or favourite styles, as this can reflect your genuine interest in the role and make you stand out to recruiters.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability during nights, weekends, and holidays, demonstrating your willingness to accommodate these shifts can significantly boost your chances of landing the job.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Mention any personal experiences or collections you have that relate to the products Foot Locker offers.
Highlight Customer Engagement Skills: Emphasise your ability to engage with customers naturally. Provide examples of how you've successfully interacted with customers in previous roles or situations, showcasing your communication skills.
Demonstrate Teamwork: Foot Locker values teamwork, so include examples of how you've worked effectively as part of a team in past experiences. Highlight any specific achievements that resulted from collaborative efforts.
Tailor Your CV: Make sure your CV is tailored to the CX Team Member role. Focus on relevant retail experience, customer service skills, and any achievements that align with the responsibilities outlined in the job description.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Sneakers
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you. This will demonstrate that you genuinely connect with the brand and its offerings.
✨Engage in Friendly Conversations
Practice starting natural conversations with friends or family before the interview. Focus on asking open-ended questions to assess their needs, just as you would with customers. This will help you showcase your ability to connect with different types of people.
✨Highlight Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss your previous experiences in collaborative environments. Share examples of how you contributed to a positive team dynamic and achieved common goals.
✨Demonstrate Flexibility and Initiative
Be ready to talk about your availability and willingness to work flexible hours, including nights and weekends. Additionally, share instances where you took the initiative to complete tasks without supervision, showcasing your motivation and reliability.
