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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic sneakers, and ensure a fantastic shopping experience.
- Company: Join a vibrant team that values athletic culture and customer connection in a dynamic retail environment.
- Benefits: Earn between £10.00 - £13.65 per hour, enjoy 28 days holiday, and receive generous employee discounts.
- Why this job: Be part of a fun, inclusive team while developing your skills and sharing your love for sportswear.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours including nights and weekends; opportunities for internships and career development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Intu Derby, Level 2 Su245
City
Derby (Derbyshire)
State/Province
UK
Postal Code
DE1–2PL #J-18808-Ljbffr
cx Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land cx Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key for this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your teamwork skills by participating in group activities or volunteering. Highlighting your ability to work well with others can set you apart, as collaboration is essential in a retail environment.
✨Tip Number 4
Be prepared to discuss how you would handle various customer scenarios during the interview. Think of examples where you've successfully resolved issues or provided excellent service, as this will demonstrate your capability to deliver an elevated customer experience.
We think you need these skills to ace cx Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into excellent customer service.
Highlight Relevant Experience: Even if you have limited retail experience, emphasise any customer service roles or situations where you've engaged with customers. Mention specific skills like problem-solving and teamwork that align with the job requirements.
Tailor Your CV: Customise your CV to reflect the qualifications and responsibilities mentioned in the job description. Use keywords from the listing, such as 'customer satisfaction', 'sales service', and 'product knowledge' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the role of a CX Team Member. Discuss how you can contribute to a positive work environment and enhance the customer experience, making sure to keep it friendly and engaging.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Interaction Scenarios
Think of examples where you've successfully engaged with customers in the past. Be ready to discuss how you approached different types of customers and resolved any issues. This will showcase your ability to provide an elevated customer experience.
✨Demonstrate Teamwork Skills
Since this role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight instances where you contributed to a positive work environment or helped a colleague achieve their goals.
✨Stay Updated on Trends
Research current and upcoming trends in athletic footwear and apparel before your interview. Being knowledgeable about the latest styles will not only impress the interviewers but also show that you're proactive and committed to providing excellent service.
