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For Companies At a Glance
- Tasks: Engage customers, deliver outstanding service, and share your passion for athletic sneakers.
- Company: Foot Locker, a leading retailer in athletic footwear and apparel.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Join a fun team, connect with fellow sneaker enthusiasts, and grow your retail skills.
- Qualifications: No experience needed, just a love for sneakers and great customer service.
- Other info: Flexible hours, positive work environment, and opportunities for career development.
Join to apply for the CX Team Member role at Foot Locker.
5 days ago Be among the first 25 applicants.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every customer.
Qualifications
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connecting with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- HAPI App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Stripper Ambassador Programme
- Development Opportunities
Address
Queensmere Sc Unit 1a
City
Slough/Berkshire
State/Province UK
Postal Code SL1–1BX
#J-18808-Ljbffr
CX Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Get to know the brand! Before your interview, dive into Foot Locker's history and values. This way, you can show off your passion for athletic sneakers and apparel, making it clear that you're not just another candidate but a true fan.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, try role-playing with friends or family. This will help you feel more comfortable starting conversations and resolving issues on the spot.
✨Tip Number 3
Be ready to share your personal experiences! Think of times when you've helped customers or worked as part of a team. These stories will highlight your ability to deliver an outstanding customer experience and show how you fit into the Foot Locker vibe.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm shine through in your application. Plus, applying directly gives you a better chance to stand out and get noticed by the hiring team.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and apparel shine through! We want to see your enthusiasm for the products and how it translates into great customer experiences.
Tailor Your Experience: Make sure to highlight any retail experience you have, even if it's just a little. We’re looking for confident individuals who can engage customers, so share specific examples of how you've done this in the past!
Be Personable: Your application should reflect your friendly personality. Use a conversational tone and don’t be afraid to show your unique voice. We want to know how you connect with customers and create a positive atmosphere.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for the CX Team Member role. We can’t wait to hear from you!
How to prepare for a job interview at Foot Locker
✨Know Your Products
Before the interview, make sure you’re familiar with Foot Locker's latest sneaker releases and apparel trends. Being able to discuss specific products will show your passion and knowledge, which is key for a CX Team Member.
✨Practice Engaging Conversations
Think about how you would start a conversation with a customer in-store. Practise asking open-ended questions that help you connect with people. This will demonstrate your ability to engage customers naturally during the interview.
✨Show Your Team Spirit
Foot Locker values teamwork, so be ready to share examples of how you've worked well with others in previous roles. Highlighting your collaborative skills will show that you can contribute positively to the team environment.
✨Be Flexible and Enthusiastic
Express your willingness to work flexible hours, including nights and weekends. Your enthusiasm for the role and the brand will shine through if you convey your excitement about the opportunity to interact with customers and sell athletic products.
