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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic sneakers, and deliver an amazing shopping experience.
- Company: Join a vibrant retail team that values enthusiasm and teamwork.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy discounts, and get 28 days holiday plus more!
- Why this job: Perfect for sneaker lovers who want to connect with others and grow in a fun environment.
- Qualifications: No experience needed, just a love for athletic products and great customer service skills.
- Other info: Flexible hours, development opportunities, and a positive, inclusive workplace await you!
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address: Intu Merry Hill, Un.L99
City: Brierley Hill, W.Midlands
State/Province: UK
Postal Code: DY5–1QX
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Retail
#J-18808-Ljbffr
CX Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to get comfortable starting conversations and resolving issues. The more natural you feel, the better you'll shine during your interview.
✨Tip Number 3
Be ready to share your passion for athletic sneakers and apparel. Bring up your favourite styles or trends during the interview to show your enthusiasm. This will help you stand out as someone who truly loves the products!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team. Let’s get you on board!
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and apparel shine through! We want to see your enthusiasm for the products and how you connect with customers. Share a personal story or experience that highlights your passion.
Be Personable: Remember, we’re looking for someone who can engage with customers naturally. Use a friendly tone in your application and think about how you would start a conversation with a customer. This will help us see your personality and how you might fit into our team.
Highlight Teamwork: Since this role involves working closely with others, make sure to mention any experiences where you’ve collaborated with a team. We love seeing how you contribute to a positive work environment and support your colleagues!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Foot Locker
✨Know Your Products
Before the interview, make sure you’re familiar with the athletic sneakers and apparel that the company offers. Being able to discuss specific products and trends will show your passion and knowledge, which is key for a CX Team Member.
✨Practice Engaging Conversations
Since this role involves connecting with customers, practice starting friendly conversations. Think of open-ended questions you can ask to engage someone about their preferences in athletic gear. This will help you demonstrate your ability to connect naturally during the interview.
✨Show Your Enthusiasm
Let your passion for athletic products shine through! Share personal stories about your experiences with sneakers or apparel. This enthusiasm can be contagious and will resonate well with the interviewers looking for someone who genuinely loves the products.
✨Teamwork Matters
Be prepared to discuss how you work as part of a team. Think of examples where you collaborated with others to achieve a goal or resolve an issue. Highlighting your teamwork skills will show that you can contribute positively to the work environment.
