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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic sneakers, and deliver an amazing shopping experience.
- Company: Join a vibrant retail team that values enthusiasm and teamwork.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun environment where your love for sneakers can shine!
- Qualifications: No prior experience needed, just a passion for customer service and athletic products.
- Other info: Flexible hours, great career development opportunities, and a positive workplace culture.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
Liverpool 1 Sc, Unit 2, Liverpool, UK, L1—3AW
#J-18808-Ljbffr
CX Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with the latest sneaker trends and products. When you chat with customers, your enthusiasm will shine through, making it easier to connect and engage.
✨Tip Number 2
Practice your conversation skills! Role-play with friends or family to get comfortable starting up friendly chats. The more natural you are, the better you'll be at creating that great in-store experience for every customer.
✨Tip Number 3
Be proactive! Don’t wait for customers to approach you; take the initiative to greet them and ask open-ended questions. This shows you're eager to help and can lead to more sales opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: Let your love for athletic sneakers and apparel shine through in your application. We want to see your enthusiasm for the products and how you can share that with our customers!
Be Personable: Since this role is all about connecting with customers, make sure your written application reflects your friendly and approachable personality. Use a conversational tone to show us how you engage with others.
Highlight Teamwork: We value collaboration, so don’t forget to mention any experiences where you’ve worked well in a team. Share examples of how you’ve contributed to a positive work environment or helped colleagues achieve goals.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight relevant experiences and skills that align with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Foot Locker
✨Know Your Products
Before the interview, make sure you’re familiar with the athletic sneakers and apparel that the company offers. Being able to discuss specific products, trends, and your personal favourites will show your passion and knowledge, which is key for a CX Team Member.
✨Practice Engaging Conversations
Since this role involves connecting with customers, practice starting friendly conversations. Think of open-ended questions you can ask to engage someone about their interests in athletic wear. This will help you demonstrate your ability to connect naturally during the interview.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Share examples of how you’ve collaborated with others to achieve goals or resolve issues. This will highlight your ability to contribute to a positive work environment, which is crucial for this role.
✨Flexibility is Key
Make sure to express your willingness to work flexible hours, including nights and weekends. Companies appreciate candidates who are adaptable and ready to meet the needs of the business, so be prepared to discuss your availability openly.
