Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, share your sneaker passion, and ensure a fantastic shopping experience.
- Company: Foot Locker is a leading retailer in athletic footwear and apparel, perfect for sneaker enthusiasts.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and get discounts of 30-50%.
- Why this job: Join a vibrant team, enhance your skills, and connect with fellow sneaker lovers in a fun environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, with opportunities for growth and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open‑ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30% – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Unit 81, Churchill Square
City: Brighton
State/Province: UK
Postal Code: BN1–2RG
#J-18808-Ljbffr
CX Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest sneaker trends and Foot Locker's product range. Being knowledgeable about the products will not only help you engage customers but also demonstrate your passion for athletic apparel during your interactions.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their favourite sneakers. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for teamwork by sharing examples of how you've collaborated with others in previous roles. Highlighting your ability to work well with colleagues can set you apart as a candidate who contributes positively to the work environment.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints or issues. Think of specific instances where you've resolved problems effectively, as this will demonstrate your capability to provide excellent customer service.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific roles where you engaged with customers, resolved issues, or worked as part of a team, as these are key aspects of the CX Team Member role.
Tailor Your Application: Customise your CV and cover letter to reflect the qualifications and responsibilities mentioned in the job description. Use keywords from the listing, such as 'customer satisfaction', 'product knowledge', and 'teamwork' to demonstrate your fit for the role.
Be Professional Yet Friendly: While writing your application, maintain a professional tone but also let your personality shine through. Foot Locker values friendly interactions, so convey your ability to connect with customers in a warm and approachable manner.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Sneakers
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you, as this will resonate well with the interviewers at Foot Locker.
✨Demonstrate Customer Engagement Skills
Prepare to discuss how you would engage with customers in a friendly and natural manner. Think of examples where you've successfully started conversations or resolved issues, showcasing your ability to connect with different types of customers.
✨Highlight Teamwork Experience
Since the role involves working as part of a team, be ready to talk about your previous experiences in collaborative environments. Emphasise how you contribute to a positive work atmosphere and support your colleagues.
✨Be Knowledgeable About Products
Research the latest sneaker trends and Foot Locker's product offerings before the interview. Being knowledgeable will not only impress the interviewers but also demonstrate your commitment to providing excellent customer service.