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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join Foot Locker, a vibrant retail leader in athletic footwear and apparel.
- Benefits: Earn £10.00 – £13.85 per hour, enjoy 28 days holiday, and great employee discounts.
- Why this job: Be a key player in creating an amazing shopping experience for sneaker enthusiasts.
- Qualifications: 3 years of retail experience and 1 year in a supervisory role required.
- Other info: Flexible hours, development opportunities, and a positive work environment await you.
Join to apply for the Shift Leader role at Foot Locker.
Overview
You get it. It is all about the in‑store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximise profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service.
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service.
- Delivering sales, customer experience, merchandising, visual, and operational expectations.
- Maintaining personal and productivity goals.
- Uphold the quality and productivity of every aspect of your store.
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager.
- Ability to learn and share expertise of products and trends to fit customer’s needs.
- Maintains an awareness of all product knowledge, and current or upcoming product / trends.
- Contributes to a positive and inclusive work environment.
Qualifications
- At least 3 years of retail experience.
- At least 1 year of retail supervisor experience.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
- Initiates completion of tasks or activities without necessary supervision.
- Flexible availability – including nights, weekends, and holidays.
Benefits
- Pay: £10.00 – £13.85 per hour.
- 28 days holiday – plus an extra day per year for the first 5 years.
- Associate discount between 30 - 50%.
- WellHub – Daily Wellbeing options for Employees.
- Employee Assistance Program – Retail Trust.
- Company Sick Pay scheme.
- Head Office Internships.
- Stripper Ambassador Programme.
- Development Opportunities.
Location: Birmingham, UK, Postal Code: B5---4BA
Job Details: Seniority Level: Mid‑Senior level, Employment Type: Full‑time, Job Function: Management and Manufacturing, Industry: Retail
Shift Leader in Birmingham employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Foot Locker is all about that customer experience, so show us you understand their vibe and values. Research their latest products and trends to impress during your chat!
✨Tip Number 2
Practice your conversation skills! As a Shift Leader, you'll need to engage with customers and motivate your team. Role-play with a friend or family member to get comfortable with starting conversations and resolving issues.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past retail experience where you inspired your team or drove sales. We want to see how you can bring that energy to Foot Locker and create a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Foot Locker team and ready to take on that Shift Leader role!
We think you need these skills to ace Shift Leader in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for our customers.
Tailor Your Experience: Make sure to highlight your retail and supervisory experience in a way that aligns with the Shift Leader role. We’re looking for someone who can inspire and motivate a team, so share specific examples of how you've done this in the past.
Be Personable: Your application should reflect your ability to engage with customers and colleagues alike. Use a friendly tone and don’t be afraid to show your personality – we want to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role!
How to prepare for a job interview at Foot Locker
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in Foot Locker's product range. Familiarise yourself with the latest sneaker trends and apparel. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Being able to demonstrate your leadership experience will be crucial for the Shift Leader role.
✨Practice Customer Engagement Scenarios
Since the role is all about enhancing customer experience, practice how you would engage with different types of customers. Role-play common scenarios with a friend to refine your approach and ensure you can adapt your communication style effectively.
✨Highlight Your Flexibility and Enthusiasm
Be ready to discuss your availability and willingness to work during peak times like weekends and holidays. Show your enthusiasm for the role and how it aligns with your passion for retail and customer service. This will help convey your commitment to the position.
