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- Tasks: Lead and coach your team to deliver an exceptional customer experience.
- Company: Dynamic retail environment focused on growth and teamwork.
- Benefits: 28 days holiday, generous discounts, and wellness support.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: 5 years in customer-facing roles and 3 years in retail management.
- Other info: Flexible hours and opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Qualifications
- Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting
- At least 3 years of retail management experience in a retail sales environment
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Initiates completion of tasks or activities without necessary supervision
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability - including nights, weekends, and holidays
Responsibilities
- Coaching, and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates and store leadership
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- 28 days holiday - plus an extra day per year for the first 5 years!
- Associate discount of between 30 - 50%
- Hapi App - offering discounts & prize draws
- Employee Assistance Program - Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
133, 135 And 137 Briggate, Leeds (West Yorkshire), UK, LS1--6BR
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Other
Industries: Retail
Assistant Manager employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached your team or improved customer experiences. We want to hear about your successes, so be ready to share those moments that highlight your skills in action.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, training opportunities, and how they measure success. This not only gives you insight but also demonstrates your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Let’s get you that Assistant Manager position!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Leadership Skills: We want to see how you've led teams in the past, so make sure to highlight your leadership experience. Share specific examples of how you’ve coached and motivated your team to achieve great results.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match our job description. Mention your retail management experience and how it aligns with the role of Assistant Manager.
Be Customer-Centric: Since this role is all about delivering an exceptional customer experience, make sure to include any relevant experiences where you’ve gone above and beyond for customers. Show us your passion for customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Foot Locker
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their approach to customer service and think of examples from your past where you've successfully enhanced customer satisfaction. This will show that you're not just familiar with the concept, but that you can actively contribute to it.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've coached and motivated teams in previous roles. Think about challenges you've faced and how you overcame them. This will demonstrate your leadership ability and readiness to take on managerial duties when the Store Manager is absent.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your cognitive and mathematical skills. Brush up on your problem analysis and decision-making abilities. You might be asked to solve a hypothetical situation related to sales or customer service, so practice articulating your thought process clearly.
✨Understand the Product Range
Familiarise yourself with the products offered by the company, especially if they relate to athletic goods. Being knowledgeable about current trends and how they fit customer needs will set you apart. Prepare to discuss how you would share this expertise with your team and customers alike.
