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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Foot Locker is a leading retailer in athletic footwear and apparel.
- Benefits: Enjoy 28 days holiday, discounts up to 50%, and wellness programmes.
- Why this job: Join a dynamic team, develop leadership skills, and make an impact in retail.
- Qualifications: 1 year of leadership experience in a customer-facing role required.
- Other info: Flexible hours including nights and weekends; great for students!
The predicted salary is between 36000 - 60000 £ per year.
Overview
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Qualifications
- Proven experience driving sales, payroll, and KPI performance, with a clear understanding of how daily decisions impact the business
- Demonstrated ability to develop, coach, and promote team members into leadership roles
- Strong operational discipline, including inventory management, loss prevention, and execution of company standards
- Comfortable leading the business in the Store Manager’s absence and making sound decisions independently
- Ability to give clear, direct feedback and hold team members accountable while maintaining a positive store culture
- Experience partnering with Store Manager on hiring, scheduling, performance management, and succession planning
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Coaching, and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates and store leadership
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Location
Intu Merry Hill, Un.L99
Brierley Hill, W.Midlands
UK
Postal Code DY5–1QX
#J-18808-Ljbffr
Assistant Manager employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Foot Locker's product range and current trends in athletic wear. This knowledge will not only help you engage customers effectively but also demonstrate your passion for the brand during any interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've successfully coached or motivated a team. Be ready to provide specific examples of how you improved team performance or customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would handle various customer service scenarios. Think about times when you've gone above and beyond for a customer, as this will highlight your commitment to delivering an exceptional customer experience.
✨Tip Number 4
Be flexible and open about your availability, especially since the role requires working nights, weekends, and holidays. Emphasising your willingness to adapt to the store's needs can set you apart from other candidates.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and leadership. Emphasise any achievements in sales or team management that align with the responsibilities of the Assistant Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention specific examples of how you've coached teams or improved customer experiences in previous roles, demonstrating your fit for the position.
Showcase Your Skills: In your application, clearly outline your skills in problem analysis, decision making, and financial analysis. Use concrete examples to illustrate how these skills have contributed to your past successes in retail.
Highlight Flexibility and Availability: Since the role requires flexible availability, make sure to mention your willingness to work nights, weekends, and holidays. This shows your commitment and readiness to meet the demands of the job.
How to prepare for a job interview at Foot Locker
✨Showcase Your Leadership Skills
As an Assistant Manager, demonstrating your leadership ability is crucial. Prepare examples from your past experiences where you successfully coached or motivated a team to achieve sales goals or improve customer service.
✨Know the Products Inside Out
Familiarise yourself with the products offered by Foot Locker. Being knowledgeable about current trends and product features will help you engage customers effectively and show that you're ready to contribute to the team.
✨Demonstrate Customer Engagement
Be prepared to discuss how you would create an elevated customer experience. Think of specific strategies you can implement to ensure high levels of customer satisfaction and how you would handle challenging situations.
✨Emphasise Flexibility and Adaptability
Retail environments can change rapidly. Highlight your ability to adapt to new challenges and demands, showcasing any previous experiences where you successfully navigated changes in a fast-paced setting.
