Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: 28 days holiday, generous discounts, wellbeing options, and development opportunities.
- Why this job: Inspire others while sharing your passion for athletic products and customer service.
- Qualifications: 1-2 years of retail experience and 1 year in a supervisory role.
- Other info: Flexible hours and a positive, inclusive work culture.
The predicted salary is between 25000 - 30000 £ per year.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1-2 years of retail experience
- At least 1 year supervisor experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust Company
- Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Shift Leader in Urmston employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Urmston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to get comfortable with starting conversations and resolving issues. The more natural you are, the better you'll connect with the interviewers and demonstrate your fit for the Shift Leader role.
✨Tip Number 3
Prepare some examples of how you've driven sales or improved customer experiences in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your leadership skills and ability to motivate a team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Shift Leader in Urmston
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and apparel shine through. We want to see how your enthusiasm for the products can translate into an amazing customer experience!
Highlight Your Leadership Skills: Make sure to mention any previous experience where you've led a team or taken charge. We’re looking for someone who can inspire and motivate others, so share those stories that showcase your ability to lead!
Be Customer-Centric: Your application should reflect your knack for engaging with customers. Talk about times when you’ve gone above and beyond to ensure customer satisfaction – we love hearing about those moments!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in the athletic sneakers and apparel that the company offers. Being able to discuss specific products, trends, and how they meet customer needs will show your passion and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you motivated others, resolved conflicts, or drove sales. This will demonstrate your capability to take on leadership responsibilities when needed.
✨Practice Customer Engagement Scenarios
Think of common customer interactions and practice how you would handle them. Show that you can adapt your communication style to different customers and resolve issues with a smile. This is key for delivering an exceptional customer experience.
✨Emphasise Flexibility and Availability
Be ready to discuss your flexible availability, especially during peak times like nights and weekends. Companies value candidates who are willing to work when needed, so make it clear that you’re committed to supporting the team.