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- Tasks: Lead and coach your team to deliver an exceptional customer experience in-store.
- Company: Join a dynamic retail company focused on customer satisfaction and team development.
- Benefits: Enjoy 28 days holiday, generous discounts, and wellness support.
- Why this job: Make a real impact by inspiring your team and enhancing customer loyalty.
- Qualifications: 5 years of retail management experience and a passion for customer engagement.
- Other info: Flexible hours and exciting development opportunities await you!
The predicted salary is between 28800 - 48000 £ per year.
You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies.
Your responsibilities will include all aspects of store management, including execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.
Qualifications- Demonstrated leadership ability with at least 5 years of experience in a customer‑facing sales setting
- At least 5 years retail store management experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni‑channel retail environment
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
- Execute plans to drive key performance indicators to maximize profitability
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers
- Act as a partner between customers, sales associates, store leadership and corporate business partners
- Maintains a high level of customer focus and leads by example with clear and engaging communication
- Ensures visual directives and standards are maintained
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Pay scheme
- Head Office Internships
- Stripper Ambassador Programme
- Development Opportunities
Address: The Telford Centre, City Telford (Birmingham), State/Province UK, Postal Code TF3--4BL
Store Manager in Telford employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Telford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or motivated your team to achieve results. We want to hear about those moments that showcase your ability to inspire others and drive performance.
✨Tip Number 3
Be ready to discuss how you handle challenges in a fast-paced retail environment. Share your strategies for problem-solving and adapting to change, as this is crucial for a Store Manager role. Show us that you can think on your feet!
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about the team dynamics, training opportunities, and how success is measured. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
We think you need these skills to ace Store Manager in Telford
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated and coached teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing how your skills align with our needs, especially in customer service and retail management.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who can engage customers and create a great experience, so don’t be afraid to show us your passion for retail and teaching!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully coached and motivated your team in the past. This will show that you understand the importance of leading by example.
✨Showcase Your Customer Experience Skills
Prepare to discuss your approach to delivering exceptional customer experiences. Think of a few scenarios where you turned a challenging situation into a positive one for the customer. This will demonstrate your ability to engage customers and enhance their loyalty.
✨Familiarise Yourself with Company Standards
Research the company’s standards and strategies related to recruiting, training, and visual merchandising. Being knowledgeable about these areas will allow you to speak confidently about how you can execute these standards effectively in your role as Store Manager.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their expectations for the Store Manager role or how they measure success in customer experience. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
