At a Glance
- Tasks: Lead and coach your team to deliver an exceptional customer experience in-store.
- Company: Join a dynamic retail brand focused on customer satisfaction and team development.
- Benefits: Enjoy 28 days holiday, generous discounts, and wellness support.
- Other info: Flexible hours and great opportunities for personal and professional growth.
- Why this job: Make a real impact by inspiring your team and enhancing customer loyalty.
- Qualifications: 5 years of retail management experience and a passion for customer engagement.
The predicted salary is between 28800 - 48000 £ per year.
Overview
You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.
Qualifications
- Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
- Execute plans to drive key performance indicators to maximize profitability
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers
- Act as a partner between customers, sales associates, store leadership and corporate business partners
- Maintains a high level of customer focus and leads by example with clear and engaging communication
- Ensures visual directives and standards are maintained
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
The Arndale Centre
Manchester
UK
M4---3AB
Store Manager in Manchester employer: Foot Locker, Inc.
Foot Locker, Inc. is an excellent employer for those passionate about athletic sneakers and apparel, offering a vibrant work culture that values teamwork and customer engagement. Employees benefit from flexible scheduling, competitive pay, and opportunities for personal growth within the retail sector, all while working in the dynamic environment of Brierley Hill. Join us to be part of a team that prioritises exceptional customer experiences and fosters a supportive atmosphere for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or motivated your team to achieve great results. Be ready to share these during your interview to demonstrate your ability to lead and inspire others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've enhanced customer experiences in the past. Use real-life scenarios to illustrate your problem-solving abilities and how you’ve turned challenges into opportunities.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the store's operations and team dynamics. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Store Manager in Manchester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see how your passion for helping others can translate into a great in-store experience.
Highlight Your Leadership Skills:Make sure to showcase your leadership experience and how you've motivated teams in the past. We love seeing examples of how you've inspired others to achieve their best!
Be Specific About Your Experience:When detailing your retail management experience, be specific about your achievements. We want to know how you’ve driven sales and maximised profitability in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and current promotions. This shows your genuine interest in the role and helps you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your ability to coach and inspire others.
✨Understand Customer Experience
Be ready to discuss what exceptional customer service means to you. Share your thoughts on how to create a welcoming environment and how you would empower your team to deliver that experience consistently.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a busy sales period. Practice your responses to show your problem-solving skills and adaptability in a fast-paced retail environment.
