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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, energetic team while developing your leadership skills.
- Qualifications: 1 year of retail experience and a passion for customer engagement required.
- Other info: Flexible hours including nights and weekends; opportunities for growth and internships.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire and motivate your team to drive sales that deliver exceptional customer service
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Deliver sales, customer experience, merchandising, visual, and operational expectations
- Maintain personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager, and Store Manager
- Learn and share expertise of products and trends to fit customer’s needs
- Maintain awareness of all product knowledge, and current or upcoming product/trends
- Contribute to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striker Ambassador Programme
- Development Opportunities
Address
Unit 79
City
Sheffield
UK
S9—1EN
#J-18808-Ljbffr
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about the products will not only help you engage customers but also demonstrate your passion for the industry, which is crucial for a Shift Leader role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you refine your ability to connect with customers and resolve issues effectively, which is key for delivering exceptional customer service.
✨Tip Number 3
Showcase your leadership qualities by taking on small team projects or initiatives in your current role. This experience will prepare you for the managerial responsibilities of a Shift Leader and highlight your ability to inspire and motivate others.
✨Tip Number 4
Be flexible with your availability and express this during your interactions with us. Highlighting your willingness to work nights, weekends, and holidays can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Shift Leader position. Tailor your application to highlight your relevant retail experience and customer engagement skills.
Craft a Compelling CV: Your CV should clearly showcase your retail experience, particularly any leadership roles or achievements in driving sales. Use bullet points to make it easy to read and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share specific examples of how you've successfully engaged customers and led teams in previous roles, demonstrating your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing an exceptional customer experience. Share specific examples from your past retail experience where you successfully engaged with customers and resolved issues, highlighting your ability to create a positive atmosphere.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've previously led a team or taken initiative in a retail environment, especially during busy periods.
✨Know Your Products
Familiarise yourself with the athletic sneakers and apparel that the company offers. Be ready to discuss current trends and how you would use your product knowledge to enhance the customer experience and drive sales.
✨Flexibility is Key
Highlight your availability and willingness to work flexible hours, including nights and weekends. This shows your commitment to the role and your understanding of the retail industry's demands.
