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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a dynamic retail brand passionate about athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, inclusive culture while developing your leadership skills.
- Qualifications: 1 year of retail experience and a passion for customer engagement required.
- Other info: Flexible hours including nights and weekends; opportunities for growth and internships.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
The Lexicon Bracknell
City
Bracknell Berkshire
State/Province
UK
Postal Code
RG12-1LS #J-18808-Ljbffr
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current products will not only help you engage customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer interaction skills by role-playing different scenarios with friends or family. This will help you feel more confident in engaging with customers and resolving issues, which is crucial for a Shift Leader.
✨Tip Number 3
Showcase your leadership abilities by discussing any past experiences where you motivated a team or took initiative. Highlighting these experiences can set you apart as a candidate who is ready to step up when needed.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service challenges. Think of examples from your previous retail experience that demonstrate your problem-solving skills and ability to maintain high customer satisfaction.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience, especially any leadership roles or responsibilities. Emphasise your ability to engage with customers and drive sales, as these are key aspects of the Shift Leader role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share specific examples of how you've successfully engaged customers and led a team in previous roles. This will show your enthusiasm and suitability for the position.
Showcase Your Customer Service Skills: During the application process, highlight your customer service skills. Mention any experiences where you resolved issues or improved customer satisfaction, as this aligns with the company's focus on delivering an exceptional customer experience.
Prepare for Potential Questions: Think about common interview questions related to leadership and customer service. Prepare answers that reflect your experience and how you can inspire and motivate a team, as well as how you handle challenges in a retail environment.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you successfully engaged with customers and resolved issues, highlighting your ability to create a positive shopping experience.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've previously led a team or taken initiative in a retail environment, especially during busy periods.
✨Know Your Products
Familiarise yourself with the athletic sneakers and apparel that the company offers. Be ready to discuss current trends and how you can use your product knowledge to enhance customer interactions and drive sales.
✨Flexibility is Key
Highlight your availability and willingness to work flexible hours, including nights and weekends. This shows your commitment to the role and your understanding of the retail industry's demands.
