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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a vibrant retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £12.50 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a dynamic team that values customer interaction and personal growth.
- Qualifications: 1 year of retail experience and a passion for customer service required.
- Other info: Flexible hours including nights and weekends; opportunities for development and internships.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £12.50 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
56, Donegall Place
City
Belfast, N.Ireland
Postal Code
BT1–5BB #J-18808-Ljbffr
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about the products will not only help you engage customers but also demonstrate your passion for the industry, which is crucial for a Shift Leader role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you become more comfortable initiating discussions with customers and resolving any issues they may have.
✨Tip Number 3
Showcase your leadership abilities by taking on responsibilities in your current job or volunteering for team projects. Highlighting your experience in motivating others and driving sales will make you stand out as a candidate for the Shift Leader position.
✨Tip Number 4
Be flexible with your availability and express your willingness to work during peak times, such as weekends and holidays. This shows your commitment to the role and your understanding of the retail environment, which is essential for a Shift Leader.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or customer service achievements. Use specific examples that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share personal anecdotes about how you've engaged with customers in the past and how you can inspire your team to achieve sales goals.
Showcase Your Leadership Skills: Emphasise any previous experience where you led a team or took on managerial responsibilities. Highlight your ability to motivate others and maintain high levels of customer satisfaction.
Prepare for Potential Questions: Think about common interview questions related to customer service and team leadership. Prepare answers that reflect your experience and enthusiasm for the role, ensuring you align your responses with the company's values.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing an exceptional customer experience. Share specific examples of how you've engaged with customers in the past and resolved issues, as this will demonstrate your ability to connect with them naturally.
✨Highlight Your Leadership Skills
Since the role involves leading a team, be prepared to discuss your leadership style. Share experiences where you've motivated others or taken charge in the absence of a manager, showcasing your ability to inspire and drive results.
✨Demonstrate Product Knowledge
Familiarise yourself with the latest trends in athletic sneakers and apparel. During the interview, mention specific products or brands you love and how you stay updated on industry trends, as this will show your commitment to the role.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific customer scenarios or team challenges. Practising your responses will help you articulate your problem-solving skills and adaptability, which are crucial for this position.
