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- Tasks: Lead a team to enhance customer experiences and drive sales in-store.
- Company: Join a dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £11.00 - £13.65 per hour, enjoy 28 days holiday, and receive a generous employee discount.
- Why this job: Be part of a fun, energetic team while developing your leadership skills and product knowledge.
- Qualifications: Must have at least 1 year of retail experience and a passion for customer engagement.
- Other info: Flexible hours including nights and weekends; opportunities for internships and development.
It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start natural, friendly conversations, adapt to different Customers, and resolve issues with a smile. You also enjoy teaching others to do the same. As a team leader, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results through enthusiasm for interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire and motivate your team to drive sales that deliver exceptional customer service
- Ensure high levels of customer satisfaction by being knowledgeable about all products offered, and teaming up with co-workers to provide excellent sales service
- Deliver sales, customer experience, merchandising, visual, and operational expectations
- Maintain personal and productivity goals
- Uphold the quality and productivity of all store aspects
- Act as a partner between customers, sales associates, Assistant Manager, and Store Manager
- Learn and share expertise of products and trends to meet customer needs
- Maintain awareness of all product knowledge and current or upcoming trends
- Contribute to a positive and inclusive work environment
Benefits
- From: £11.00 - £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of 30–50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striker Ambassador Programme
- Development Opportunities
Address: 7 The Liberty Center, Romford, UK, Postal Code: RM1-3RL
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current products will not only help you engage customers but also demonstrate your passion for the industry, which is crucial for a Shift Leader role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their favourite athletic brands. This will help you become more comfortable initiating discussions with customers and resolving any issues they may have.
✨Tip Number 3
Showcase your leadership abilities by volunteering for team projects or taking on responsibilities in your current job. Highlighting these experiences during your interview can set you apart as a candidate who is ready to inspire and motivate a team.
✨Tip Number 4
Be flexible with your availability and express your willingness to work nights, weekends, and holidays. This shows potential employers that you are committed to meeting the needs of the store and can step up when required.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Shift Leader position. Tailor your application to highlight your relevant retail experience and customer engagement skills.
Craft a Compelling CV: Your CV should reflect your retail experience, particularly any leadership roles or achievements in sales. Use bullet points to clearly outline your responsibilities and successes, focusing on metrics where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share specific examples of how you've successfully engaged customers and led teams in previous roles, demonstrating your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share personal stories about your experiences with these products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Shift Leader role.
✨Demonstrate Leadership Skills
Be prepared to discuss your previous leadership experiences, even if they were informal. Highlight how you motivated your team in past roles and how you can inspire others to achieve sales goals while maintaining excellent customer service.
✨Prepare for Customer Interaction Scenarios
Anticipate questions related to customer service situations. Think of examples where you successfully resolved issues or created positive experiences for customers. This will showcase your ability to handle challenges with a smile, which is key for this position.
✨Know the Latest Trends
Stay updated on current trends in athletic footwear and apparel. Being knowledgeable about what’s popular will not only impress your interviewers but also show that you can effectively assist customers in making informed choices.
