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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.85 per hour, plus discounts and 28 days holiday.
- Why this job: Inspire others while sharing your passion for athletic products and customer experience.
- Qualifications: 3 years of retail experience and a knack for engaging customers.
- Other info: Flexible hours and great opportunities for personal and professional growth.
The predicted salary is between 10 - 14 £ per hour.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 - £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust Company
- Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address: 74, 76 & 78 North End City Croydon, London, UK, Postal Code CR0--1UJ
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice your conversational skills! Since the role is all about engaging with customers, try role-playing with a friend or family member. This will help you feel more confident when discussing your passion for athletic sneakers and apparel.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past retail experience where you motivated a team or resolved a customer issue. Be ready to share these stories in your interview to demonstrate your ability to inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to an amazing customer experience.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for athletic sneakers and apparel shine through. We want to see your enthusiasm for the products and how it translates into delivering an exceptional customer experience.
Highlight Your Experience: Make sure to mention your retail experience clearly. We’re looking for at least 3 years, so share specific examples of how you've engaged with customers and driven sales in your previous roles.
Be Personable: Your application should reflect your ability to connect with people. Use a friendly tone and maybe even share a story about a memorable customer interaction that showcases your skills in resolving issues with a smile.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in the athletic sneakers and apparel that the company offers. Being able to discuss specific products, their features, and current trends will show your passion and knowledge, which is crucial for a Shift Leader role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. This will demonstrate your ability to inspire others and take charge when needed, especially in the absence of the Store Manager.
✨Practice Customer Engagement Scenarios
Since the role revolves around enhancing customer experience, practice engaging with different types of customers. Role-play scenarios where you resolve issues or upsell products. This will help you feel more confident during the interview and showcase your customer service skills.
✨Be Ready to Discuss Sales Strategies
Think about how you can drive sales and meet productivity goals. Be prepared to share your ideas on effective sales techniques and how you’ve achieved targets in previous roles. This will highlight your motivation and strategic thinking, which are key for this position.