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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join a vibrant retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £12.50 per hour, enjoy 28 days holiday, and great discounts.
- Why this job: Inspire others while sharing your passion for athletic products and customer service.
- Qualifications: 2 years retail experience and 1 year in a supervisory role required.
- Other info: Flexible hours, career development opportunities, and a positive work culture.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 2 years of retail experience
- At least 1 year of retail supervisor experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From:£10.00 – £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Location
Golden Square Sc Un Su21
City: Warrington
State/Province: UK
Postal Code: WA1-1QP
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Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to get comfortable with starting conversations and resolving issues. Remember, as a Shift Leader, you'll need to inspire your team and create a positive atmosphere for customers.
✨Tip Number 3
Be ready to share your retail experience and how you've driven sales in the past. Think of specific examples where you motivated your team or improved customer satisfaction. This will demonstrate your leadership skills and ability to meet productivity goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Good luck!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your love for customer service shine through! Share specific examples of how you've created great experiences for customers in the past. We want to see that you genuinely care about making every interaction special.
Highlight Your Leadership Skills: As a Shift Leader, you'll be guiding a team, so make sure to showcase your supervisory experience. Talk about times when you've motivated others or resolved conflicts. We’re looking for someone who can inspire and lead by example!
Be Product Knowledge Savvy: We love it when applicants know their stuff! Mention any relevant knowledge about athletic sneakers and apparel. If you’ve kept up with trends or have personal experiences with products, share those insights to show us you’re the right fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in the athletic sneakers and apparel that the company offers. Familiarise yourself with current trends and popular products. This will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous supervisory experience. Think of specific examples where you motivated a team or resolved conflicts. Highlight how you can inspire others to achieve sales goals while maintaining a positive customer experience.
✨Practice Customer Engagement Scenarios
Since the role focuses heavily on customer interaction, practice common scenarios you might face. Think about how you would handle difficult customers or upsell products. This will demonstrate your ability to adapt and engage effectively during the interview.
✨Emphasise Flexibility and Availability
Make it clear that you’re flexible with your availability, especially since the job requires working nights, weekends, and holidays. This shows your commitment and willingness to meet the store's needs, which is crucial for a Shift Leader.
