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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £12.50 per hour with 28 days holiday and exclusive discounts.
- Why this job: Perfect for sneaker enthusiasts who love engaging with customers and driving results.
- Qualifications: 1 year of retail experience and a passion for customer interaction required.
- Other info: Flexible hours, including nights and weekends, with opportunities for growth.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 3 years of retail experience
- At least 1 year supervisor experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervisionFlexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
78 Argyle Street
City
Glasgow, Scotland
Postal Code G2—8BH
#J-18808-Ljbffr
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current products will not only help you engage customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer engagement skills by starting conversations with friends or family about their favourite athletic products. This will help you feel more confident and natural when interacting with customers in a retail setting.
✨Tip Number 3
Showcase your leadership abilities by volunteering for team projects or taking on responsibilities in your current role. Highlighting these experiences can set you apart as a candidate who is ready to inspire and motivate a team.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints and resolve issues effectively. Having specific examples ready will demonstrate your problem-solving skills and commitment to customer satisfaction, which are key for a Shift Leader.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or customer service achievements. Use specific examples that demonstrate your ability to engage customers and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for athletic products and your enthusiasm for providing excellent customer service. Mention how your previous experiences align with the responsibilities of the Shift Leader role.
Showcase Your Leadership Skills: In your application, emphasise any past experiences where you led a team or took on managerial responsibilities. Highlight your ability to inspire and motivate others, as this is crucial for the role.
Demonstrate Product Knowledge: Express your knowledge about current and upcoming product trends in your application. This will show that you are not only passionate about the role but also well-informed, which is essential for engaging customers effectively.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share any personal experiences or collections you have, as this will demonstrate your genuine interest in the products and help you connect with the interviewer.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be prepared to discuss your previous leadership experiences. Highlight specific examples where you motivated a team or resolved conflicts, showcasing your ability to inspire others and drive sales.
✨Prepare for Customer Interaction Scenarios
Anticipate questions about how you would handle various customer situations. Practice responses that show your ability to engage customers, adapt to their needs, and resolve issues with a positive attitude.
✨Know the Latest Trends
Stay informed about current and upcoming product trends in the athletic market. Being knowledgeable will not only impress the interviewer but also show that you are proactive and committed to providing excellent customer service.