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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: Earn £10.00 - £12.50 per hour with 28 days holiday and exclusive discounts.
- Why this job: Perfect for sneaker enthusiasts who love engaging with customers and driving results.
- Qualifications: 1 year of retail experience and a passion for customer interaction required.
- Other info: Flexible hours, including nights and weekends, with opportunities for growth.
Overview
It’s all about the in-store customer experience. If you love talking about athletic sneakers and apparel, and enjoy collecting them, this role is for you. You should be able to start natural, friendly conversations, adapt to different customer types, and resolve issues with a smile. Leading the team, you will drive sales to maximize profits following division standards. Your performance will be measured by your ability to meet personal and productivity goals. You will also assume leadership and managerial responsibilities in the absence of the Store Manager and Assistant Manager.
Qualifications
- At least 1 year of retail experience
- Confidence in engaging customers to deliver an elevated experience
- Motivated to achieve results through enthusiasm for interacting with customers and athletic products
- Ability to complete tasks independently
- Flexible availability, including nights, weekends, and holidays
Responsibilities
- Inspire and motivate your team to drive sales and deliver exceptional customer service
- Ensure high customer satisfaction by being knowledgeable about all products and collaborating with co-workers
- Meet sales, customer experience, merchandising, visual, and operational standards
- Maintain personal and team productivity goals
- Uphold quality and productivity standards across the store
- Serve as a partner among customers, sales associates, Assistant Manager, and Store Manager
- Learn and share expertise on products and trends to meet customer needs
- Stay informed about current and upcoming product trends
- Contribute to a positive and inclusive work environment
Benefits
- £10.00 – £12.50 per hour
- 28 days holiday, plus an extra day per year for the first 5 years
- Associate discount of 30-50%
- Hapi App – discounts & prize draws
- Employee Assistance Program – Retail Trust
- WellHub App – wellbeing, discounted gym rates, health apps
- Company Sick Pay Scheme
- Head Office Internships
- Striker Ambassador Programme
- Development Opportunities
Address
78 Argyle Street
Glasgow, Scotland
G2—8BH
#J-18808-Ljbffr
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current products will not only help you engage customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer engagement skills by starting conversations with friends or family about their favourite athletic products. This will help you feel more confident and natural when interacting with customers in a retail setting.
✨Tip Number 3
Showcase your leadership abilities by volunteering for team projects or taking on responsibilities in your current role. Highlighting these experiences can set you apart as a candidate who is ready to inspire and motivate a team.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints and resolve issues effectively. Having specific examples ready will demonstrate your problem-solving skills and commitment to customer satisfaction, which are key for a Shift Leader.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or customer service achievements. Use specific examples that demonstrate your ability to engage customers and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for athletic products and your enthusiasm for providing excellent customer service. Mention how your previous experiences align with the responsibilities of the Shift Leader role.
Showcase Your Leadership Skills: In your application, emphasise any past experiences where you led a team or took on managerial responsibilities. Highlight your ability to inspire and motivate others, as this is crucial for the role.
Demonstrate Product Knowledge: Express your knowledge about current and upcoming product trends in your application. This will show that you are not only passionate about the role but also well-informed, which is essential for engaging customers effectively.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share any personal experiences or collections you have, as this will demonstrate your genuine interest in the products and help you connect with the interviewer.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be prepared to discuss your previous leadership experiences. Highlight specific examples where you motivated a team or resolved conflicts, showcasing your ability to inspire others and drive sales.
✨Prepare for Customer Interaction Scenarios
Anticipate questions about how you would handle various customer situations. Practice responses that show your ability to engage customers, adapt to their needs, and resolve issues with a positive attitude.
✨Know the Latest Trends
Stay informed about current and upcoming product trends in the athletic market. Being knowledgeable will not only impress the interviewer but also show that you are proactive and committed to providing excellent customer service.
