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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a dynamic retail brand passionate about athletic sneakers and apparel.
- Benefits: Earn £10.00 - £12.50 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, inclusive culture while developing your leadership skills.
- Qualifications: 1 year of retail experience and a passion for customer engagement required.
- Other info: Flexible hours including nights and weekends; opportunities for growth and internships.
Overview
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Qualifications
- At least 1 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £12.50 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
The Telford Centre
City
Telford (Birmingham)
State/Province
UK
Postal Code
TF3–4BL #J-18808-Ljbffr
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about the products will not only help you engage customers but also demonstrate your passion for the industry, which is crucial for a Shift Leader role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you refine your ability to connect with customers and resolve issues effectively, which is key for this position.
✨Tip Number 3
Showcase your leadership qualities by taking on responsibilities in your current role, such as training new staff or leading team meetings. This experience will be invaluable when applying for the Shift Leader position at StudySmarter.
✨Tip Number 4
Network with current employees or others in the retail industry to gain insights into the company culture and expectations. This can give you an edge during interviews and help you tailor your approach to align with the values of StudySmarter.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or customer service achievements. Use specific examples that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for athletic sneakers and apparel. Share personal anecdotes about how you've successfully engaged customers in the past and how you can inspire a team to achieve sales goals.
Showcase Your Leadership Skills: Emphasise any previous experience where you led a team or took on managerial responsibilities. Highlight your ability to motivate others and maintain high levels of customer satisfaction.
Prepare for Potential Questions: Think about common interview questions related to customer service and team leadership. Prepare answers that reflect your experience and enthusiasm for the role, ensuring you align with the company's values and expectations.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing an exceptional customer experience. Share specific examples from your past retail experience where you successfully engaged with customers and resolved issues, highlighting your ability to create a positive atmosphere.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've previously led a team or taken initiative in a retail environment, especially when the Store Manager was absent.
✨Know Your Products
Familiarise yourself with the athletic sneakers and apparel that the company offers. Be ready to discuss current trends and how you can use your product knowledge to enhance customer satisfaction and drive sales.
✨Flexibility is Key
Highlight your flexible availability during the interview. Mention your willingness to work nights, weekends, and holidays, as this shows your commitment to the role and the team's success.
