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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive sales in-store.
- Company: Join a dynamic retail environment focused on athletic sneakers and apparel.
- Benefits: Enjoy competitive pay, generous discounts, and wellness support.
- Why this job: Be part of a fun, energetic team that values customer connection and personal growth.
- Qualifications: 1 year of retail experience and a passion for customer engagement required.
- Other info: Flexible hours including nights and weekends; opportunities for development and internships.
Overview
It’s all about enhancing the in-store customer experience. If you love discussing athletic sneakers and apparel as much as collecting them, this role is for you. You should be able to initiate natural, friendly conversations, adapt to various customer types, and resolve issues with a smile. Additionally, teaching others to do the same is part of the role. As a team leader, you will drive sales to maximize profits following division standards. Your performance will be evaluated based on your ability to meet personal and productivity goals. When the Store Manager and Assistant Manager are absent, you will assume leadership and managerial responsibilities.
Qualifications
- At least 1 year of retail experience
- Confidence and comfort in engaging customers to deliver an elevated experience
- Motivated by enthusiasm for interacting with customers and athletic products to achieve great results
- Proactive in completing tasks without supervision
- Flexible availability, including nights, weekends, and holidays
Responsibilities
- Inspire and motivate your team to drive sales and deliver exceptional customer service
- Ensure high levels of customer satisfaction by being knowledgeable about all products and collaborating with colleagues to provide excellent service
- Meet sales, customer experience, merchandising, visual, and operational expectations
- Maintain personal and team productivity goals
- Uphold the quality and productivity standards of the store
- Act as a liaison between customers, sales associates, Assistant Manager, and Store Manager
- Learn and share expertise on products and trends to meet customer needs
- Stay informed about current and upcoming products and trends
- Contribute to a positive and inclusive work environment
Benefits
- £10.00 – £12.50 per hour
- 28 days holiday, plus an extra day per year for the first 5 years
- Associate discount of 30-50%
- Hapi App – discounts & prize draws
- Employee Assistance Program – Retail Trust
- WellHub App – employee wellbeing, discounted gym rates, health apps
- Company Sick Pay scheme
- Head Office Internships
- Striker Ambassador Programme
- Development Opportunities
Address
Intu Merry Hill, Un L99
Brierley Hill, W. Midlands
UK, DY5 1QX
#J-18808-Ljbffr
Shift Leader employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current products will not only help you engage customers effectively but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer interaction skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer needs and issues with confidence, showcasing your ability to deliver an exceptional customer experience.
✨Tip Number 3
Highlight any previous leadership experiences, even if they were informal. Discuss how you motivated your team or resolved conflicts, as this will show your potential to take on managerial responsibilities in the absence of the Store Manager.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Emphasising your willingness to work nights, weekends, and holidays will demonstrate your commitment to the role and make you a more attractive candidate.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or customer service achievements. Use specific examples that demonstrate your ability to engage customers and drive sales.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for athletic products and your passion for customer interaction. Mention how your previous experiences align with the responsibilities of a Shift Leader and how you can inspire a team.
Showcase Your Skills: Emphasise skills such as communication, problem-solving, and teamwork in your application. Provide examples of how you've successfully resolved customer issues or motivated a team in past roles.
Research the Company Culture: Familiarise yourself with the company's values and culture. Mention in your application how you can contribute to a positive and inclusive work environment, aligning with their mission to deliver exceptional customer service.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing an exceptional customer experience. Share specific examples from your past retail experience where you successfully engaged with customers and resolved their issues.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll need to inspire your team. Prepare to discuss how you've motivated others in previous roles, and be ready to share your approach to leading by example, especially during busy periods.
✨Know Your Products
Familiarise yourself with the latest athletic products and trends. During the interview, showcase your knowledge and passion for the products, as this will demonstrate your ability to connect with customers and provide informed recommendations.
✨Be Flexible and Adaptable
Highlight your flexibility in working hours and your ability to adapt to different situations. Retail can be unpredictable, so sharing experiences where you've successfully navigated challenges will show that you're ready for the dynamic nature of the role.
