At a Glance
- Tasks: Engage with customers, share your passion for athletic sneakers, and deliver an amazing shopping experience.
- Company: Join a vibrant retail team that values enthusiasm and teamwork.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy discounts, and get 28 days holiday plus more!
- Other info: Flexible hours, great development opportunities, and a positive workplace culture await you!
- Why this job: Be part of a fun environment where your love for sneakers can shine and make a difference.
- Qualifications: No experience needed, just bring your confidence and passion for customer service.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open‑ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 - £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub - Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Eldon Square
City
Newcastle‑Upon‑Tyne
State/Province
UK
Postal Code
NE1--7XS
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CX Team Member in Newcastle upon Tyne employer: Foot Locker, Inc.
Foot Locker, Inc. is an excellent employer for those passionate about athletic sneakers and apparel, offering a vibrant work culture that values teamwork and customer engagement. Employees benefit from flexible scheduling, competitive pay, and opportunities for personal growth within the retail sector, all while working in the dynamic environment of Brierley Hill. Join us to be part of a team that prioritises exceptional customer experiences and fosters a supportive atmosphere for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land CX Team Member in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before you step into that interview, do a bit of research on the brand and its values. This will help you connect with the team and show them you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your pitch! Think about how you can share your passion for athletic sneakers and apparel in a way that resonates with the interviewers. A confident and enthusiastic delivery can make all the difference!
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare examples of how you've engaged with customers in the past, especially in retail settings. Highlighting your ability to adapt and resolve issues will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can keep you top of mind as they make their decision.
We think you need these skills to ace CX Team Member in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for athletic sneakers and apparel shine through! We want to see your enthusiasm for the products and how you connect with customers. Share any personal experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the CX Team Member role. Highlight any relevant retail experience and how you've successfully engaged with customers in the past. We appreciate when you take the time to align your skills with what we're looking for!
Be Personable:Remember, we’re all about friendly conversations! Use a warm and approachable tone in your written application. Show us that you can adapt to different types of customers and that you genuinely enjoy helping others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Products
Before the interview, make sure you’re familiar with the athletic sneakers and apparel that the company offers. Being able to discuss specific products, trends, and your personal favourites will show your passion and knowledge, which is key for a CX Team Member.
✨Practice Engaging Conversations
Since this role involves connecting with customers, practice starting friendly conversations. Think of open-ended questions you can ask to engage someone about their interests in athletic wear. This will help you demonstrate your ability to create a welcoming atmosphere during the interview.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Share examples of how you’ve collaborated with others to achieve goals or resolve issues. This will highlight your ability to contribute positively to the work environment, which is crucial for this position.
✨Demonstrate Flexibility and Enthusiasm
Make it clear that you’re flexible with your availability and excited about the role. Employers love candidates who are eager to learn and adapt, especially in a retail setting where schedules can vary. Share your enthusiasm for the brand and how you can bring that energy to the team.
