At a Glance
- Tasks: Lead and coach your team to deliver an exceptional customer experience in-store.
- Company: Join a dynamic retail company focused on customer satisfaction and team development.
- Benefits: Enjoy 28 days holiday, generous discounts, and wellness support.
- Other info: Flexible hours and great opportunities for personal and professional growth.
- Why this job: Make a real impact by inspiring your team and enhancing customer loyalty.
- Qualifications: 3 years of retail management experience and strong leadership skills required.
The predicted salary is between 28800 - 48000 £ per year.
You're a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies.
Your responsibilities will include all aspects of store management, including:
- Execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations.
- Driving sales to maximize profit goals for your store.
Qualifications
- At least 3 years experience in a retail store management.
- Proven people leadership experience, including coaching and performance management, and developing teams in a customer facing retail environment.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Driven to achieve strong results through a passion for customer experience and product.
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
- Strong analytical skills with the ability to interpret sales data, manage budgets and make sound commercial decisions.
- High level of ethics, values, integrity, and trust.
- Flexible availability – including nights, weekends, and holidays.
Responsibilities
- Coaching and motivating your team to inspire top performance and an exceptional customer experience.
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
- Executing plans to drive key performance indicators to maximize profitability.
- Enhancing brand loyalty by empowering team to create a natural and personable experience for customers.
- Acting as a partner between customers, sales associates, store leadership and corporate business partners.
- Maintaining a high level of customer focus and leading by example with clear and engaging communication.
- Ensuring visual directives and standards are maintained.
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%.
- Hapi App – offering discounts & prize draws.
- Employee Assistance Program – Retail Trust.
- WellHub App: Employee wellbeing, discounted gym rates, health apps.
- Company Sick Pay scheme.
- Head Office Internships.
- Striper Ambassador Programme.
- Development Opportunities.
Address: Unit 1, 10-15 Princess St, City: Edinburgh, Postal Code: EH2--2AN.
Store Manager in Edinburgh employer: Foot Locker, Inc.
Foot Locker, Inc. is an excellent employer for those passionate about athletic sneakers and apparel, offering a vibrant work culture that values teamwork and customer engagement. Employees benefit from flexible scheduling, competitive pay, and opportunities for personal growth within the retail sector, all while working in the dynamic environment of Brierley Hill. Join us to be part of a team that prioritises exceptional customer experiences and fosters a supportive atmosphere for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Store Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer experience. We recommend using the STAR method to structure your answers, showcasing your past achievements and how they relate to the role.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've enhanced customer experiences in previous roles. This will demonstrate that you’re not just about hitting targets but genuinely care about the customer journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Store Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Experience:When you're writing your application, make sure to highlight your passion for delivering an exceptional customer experience. We want to see how you’ve inspired your team to go above and beyond for customers in the past!
Be Specific About Your Leadership Style:We love a good story! Share specific examples of how you've coached and developed your team. This will help us understand your leadership style and how you can motivate others to achieve great results.
Demonstrate Your Analytical Skills:Don’t forget to mention your ability to interpret sales data and manage budgets. We’re looking for someone who can make sound commercial decisions, so give us some insight into how you’ve done this before.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and get you on our radar. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's products, services, and customer experience strategies. This will not only show your enthusiasm but also help you discuss how you can enhance the in-store experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and developed teams in the past. Highlight specific situations where your leadership made a difference in customer service or team performance.
✨Be Ready to Discuss Sales Data
Brush up on your analytical skills! Be prepared to talk about how you've interpreted sales data in previous roles and how you used that information to make sound commercial decisions.
✨Demonstrate Your Passion for Customer Experience
Share stories that illustrate your commitment to delivering exceptional customer experiences. Discuss how you empower your team to create memorable interactions and drive brand loyalty.
