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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and achieve sales goals.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, inclusive environment while developing your retail skills.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connecting with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintaining awareness of all product knowledge, and current or upcoming product/trends
- Contributing to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striker Ambassador Programme
- Development Opportunities
Address
Cabot Circus Unit 39a
Bristol, UK, BS1 3DX
#J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, making you a more appealing candidate.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs, which is crucial for this role.
✨Tip Number 3
Showcase your teamwork abilities by participating in group activities or volunteer work. Highlighting your experience working collaboratively will demonstrate that you can contribute positively to the team environment at StudySmarter.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints or issues. Think of examples from your past experiences where you resolved conflicts effectively, as this will show your capability to maintain high levels of customer satisfaction.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific instances where you engaged with customers, resolved issues, or contributed to a team environment, as these are key aspects of the role.
Tailor Your Application: Customise your CV and cover letter to reflect the qualifications and responsibilities mentioned in the job description. Use keywords from the listing to demonstrate that you understand what the company is looking for.
Demonstrate Flexibility: Mention your availability in your application. Since the role requires flexible hours, including nights and weekends, showing that you can accommodate this will strengthen your application.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to connect with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare to discuss how you've successfully engaged with customers in the past. Use examples that highlight your ability to start conversations, ask open-ended questions, and resolve issues effectively.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to talk about your previous experiences collaborating with colleagues. Emphasise how you contribute to a positive work environment and support your teammates.
✨Stay Updated on Trends
Research current and upcoming trends in athletic footwear and apparel before the interview. Being knowledgeable will not only impress your interviewers but also show your commitment to providing excellent customer service.
