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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and achieve sales goals.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and get exclusive discounts.
- Why this job: Be part of a fun, inclusive environment while developing your skills and knowledge.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
Intu Watford, Unit 138
City
London Watford
State/Province
UK
Postal Code
WD17-2UB #J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key to landing this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with people and resolve issues, making you a strong candidate for the CX Team Member position.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours during the interview. Emphasising your willingness to work nights, weekends, and holidays will show that you are committed and ready to meet the demands of the role.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into great customer service.
Highlight Relevant Experience: Even if you have limited retail experience, emphasise any customer service roles or situations where you've successfully engaged with customers. Use specific examples to demonstrate your ability to connect with people and resolve issues.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Focus on your ability to work as part of a team, your flexibility, and your motivation to achieve results through customer interaction.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you're a great fit for the CX Team Member role. Mention your understanding of the brand, your commitment to providing excellent customer experiences, and your eagerness to contribute to a positive work environment.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to connect with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to start conversations, ask open-ended questions, and adapt to different customer needs.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous teamwork experiences. Emphasise how you contribute to a positive work environment and collaborate with colleagues to achieve goals.
✨Research Current Trends
Familiarise yourself with the latest trends in athletic footwear and apparel. Being knowledgeable about current products will not only impress your interviewers but also show your commitment to providing excellent customer service.
