Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and achieve sales goals.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, inclusive environment while developing your skills in retail.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Cleveland Shop Ctr Unit B
City
Middlesbrough
State/Province
UK
Postal Code
TS1–2NP #J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also show your passion for the products, which is key to landing this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by volunteering or taking part in community events. This experience can showcase your ability to connect with people and resolve issues effectively, which is crucial for this position.
✨Tip Number 4
Be flexible with your availability and highlight this during any discussions. The role requires working nights, weekends, and holidays, so showing that you're open to this will make you a more attractive candidate.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into great customer service.
Highlight Relevant Experience: Even if you have limited retail experience, emphasise any customer service roles you've held. Discuss how these experiences have prepared you to engage with customers and deliver an elevated shopping experience.
Demonstrate Teamwork Skills: Since the role involves working as part of a team, include examples of how you've successfully collaborated with others in previous jobs or projects. This will show that you can contribute to a positive work environment.
Tailor Your CV: Make sure your CV is tailored to the job description. Use keywords from the job listing, such as 'customer satisfaction', 'product knowledge', and 'flexible availability', to ensure your application stands out to recruiters.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to engage with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to start conversations, ask open-ended questions, and adapt to different customer needs.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous teamwork experiences. Emphasise how you contribute to a positive work environment and collaborate with colleagues to achieve goals.
✨Be Knowledgeable About Current Trends
Research the latest trends in athletic footwear and apparel before the interview. Being able to discuss current styles and products will show your commitment to providing excellent customer service.
