At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and ensure a fantastic shopping experience.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn between £10.00 - £13.65 per hour, enjoy 28 days holiday, and get great discounts.
- Other info: Flexible hours including nights and weekends; opportunities for internships and development.
- Why this job: Be part of a fun, inclusive environment while developing your sales skills and product knowledge.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 - £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub - Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Location
Unit 81, Churchill Square
Brighton
UK
BN1 2RG
CX Team Member in Brighton employer: Foot Locker, Inc.
As a CX Team Member in our vibrant Brighton store, you'll thrive in a dynamic environment that celebrates your passion for athletic sneakers and apparel. We offer competitive pay, generous employee discounts, and a supportive culture that prioritises personal growth and teamwork, ensuring you have the tools to excel in delivering exceptional customer experiences. Join us to be part of a community that values inclusivity and encourages your development through various opportunities, making every day at work rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land CX Team Member in Brighton
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key for this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering for roles that require teamwork and communication. This experience will highlight your ability to work well with others and provide excellent service.
✨Tip Number 4
Be prepared to discuss how you handle challenges in a retail environment. Think of examples where you've resolved issues or improved customer satisfaction, as this will demonstrate your problem-solving skills during the interview.
We think you need these skills to ace CX Team Member in Brighton
Some tips for your application 🫡
Show Your Passion:In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into great customer service.
Highlight Relevant Experience:Even if you have limited retail experience, emphasise any customer service roles you've held. Discuss how these experiences have prepared you to engage with customers and resolve issues effectively.
Demonstrate Teamwork Skills:Since the role involves working as part of a team, include examples of how you've successfully collaborated with others in previous jobs or projects. This will show that you can contribute to a positive work environment.
Tailor Your CV:Make sure your CV is tailored to the job description. Use keywords from the job listing, such as 'customer satisfaction', 'sales service', and 'product knowledge', to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest in the role and the brand.
✨Prepare for Customer Interaction Scenarios
Think of examples where you've successfully engaged with customers or resolved issues in a retail setting. Be ready to discuss how you would approach different types of customers and adapt your communication style to meet their needs.
✨Highlight Teamwork Skills
Since this role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Share specific instances where you contributed to a positive team environment or helped a colleague achieve their goals.
✨Demonstrate Product Knowledge
Familiarise yourself with the latest trends and products in athletic wear before the interview. Being knowledgeable will not only impress the interviewer but also show that you're proactive and committed to providing excellent customer service.
