At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and ensure a fantastic shopping experience.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn between £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
- Why this job: Be part of a fun, inclusive environment while developing your sales skills and product knowledge.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 - £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub - Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
Queensmere Sc Unit 1a
Slough/Berkshire
UK
SL1-1BX
CX Team Member in Slough employer: Foot Locker, Inc.
As a CX Team Member in our vibrant Slough store, you'll thrive in a dynamic environment that celebrates your passion for athletic sneakers and apparel. We offer competitive pay, generous employee discounts, and a supportive culture that prioritises personal growth and teamwork, ensuring you have the tools to excel in delivering exceptional customer experiences. With opportunities for development through our Striper Ambassador Programme and Head Office Internships, you'll find a rewarding career path that aligns with your enthusiasm for retail.
StudySmarter Expert Advice🤫
We think this is how you could land CX Team Member in Slough
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, making you a more appealing candidate.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs, which is crucial for this role.
✨Tip Number 3
Showcase your teamwork skills by participating in group activities or volunteering. Highlighting your ability to work well with others will resonate with us, as collaboration is key in providing an excellent customer experience.
✨Tip Number 4
Be prepared to discuss your retail experience and how you've successfully handled customer interactions in the past. Sharing specific examples of how you've resolved issues or enhanced customer satisfaction can set you apart from other candidates.
We think you need these skills to ace CX Team Member in Slough
Some tips for your application 🫡
Show Your Passion:In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience:Even if you have limited retail experience, emphasise any customer-facing roles you've had. Discuss how these experiences have prepared you to engage with customers and deliver a great in-store experience.
Demonstrate Teamwork Skills:Mention instances where you've successfully worked as part of a team. This could be in previous jobs, school projects, or volunteer work. Show how you can contribute to a positive and inclusive work environment.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored specifically for the CX Team Member role. Use keywords from the job description, such as 'customer satisfaction', 'product knowledge', and 'sales service' to align your application with what the company is looking for.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to engage with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare to discuss how you initiate conversations with customers. Use examples from your past experiences where you successfully connected with customers and resolved their issues.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to talk about your previous teamwork experiences. Emphasise how you collaborate with others to achieve common goals and enhance customer satisfaction.
✨Be Knowledgeable About Current Trends
Research the latest trends in athletic footwear and apparel before your interview. Being able to discuss current styles and products will show your commitment to providing an excellent customer experience.
