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- Tasks: Engage with customers, share your passion for athletic sneakers, and ensure a top-notch shopping experience.
- Company: Join a vibrant team that celebrates athletic culture and values customer connection.
- Benefits: Enjoy 28 days holiday, generous discounts, and access to exclusive perks through the Hapi App.
- Why this job: Be part of a fun, inclusive environment where your enthusiasm for sportswear shines and impacts customers.
- Qualifications: No prior experience needed; just bring your confidence and love for athletic products!
- Other info: Flexible hours including nights and weekends, perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connecting with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintaining awareness of all product knowledge, and current or upcoming product/trends
- Contributing to a positive and inclusive work environment
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
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CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, making you a more appealing candidate.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their favourite athletic brands. This will help you become more comfortable initiating conversations with customers and adapting to different personalities.
✨Tip Number 3
Showcase your teamwork abilities by participating in group activities or projects. Highlighting your experience working collaboratively will demonstrate that you can contribute positively to the team environment at StudySmarter.
✨Tip Number 4
Be prepared to discuss how you handle customer issues with a positive attitude. Think of examples from your past experiences where you resolved conflicts or improved customer satisfaction, as this will show your capability to provide an excellent in-store experience.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into great customer service.
Highlight Relevant Experience: If you have retail experience, even if it's less than three years, emphasise it in your CV. Detail specific roles where you engaged with customers, resolved issues, or worked as part of a team to achieve sales goals.
Demonstrate Customer Engagement Skills: Use your cover letter to illustrate how you initiate conversations with customers. Provide examples of how you've adapted to different customer needs and delivered exceptional service in past roles.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for the CX Team Member role. Use keywords from the job description, such as 'customer satisfaction', 'product knowledge', and 'teamwork' to align your application with what the company is looking for.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Interaction Scenarios
Think of examples from your past experiences where you successfully engaged with customers or resolved issues. Be ready to discuss how you would handle different types of customers, as this role heavily relies on excellent customer service skills.
✨Highlight Teamwork Skills
Since the role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Share specific instances where you contributed to a positive team environment or helped a colleague achieve their goals.
✨Demonstrate Flexibility and Initiative
Emphasise your willingness to work flexible hours, including nights and weekends. Additionally, provide examples of times when you took the initiative to complete tasks without supervision, showcasing your motivation and reliability.
