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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and ensure a fantastic shopping experience.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn between £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, inclusive environment while developing your sales skills and product knowledge.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Metrocenter, Un.1.7 & B15
City
Gateshead, Tyne And Wear
State/Province
UK
Postal Code
NE11-9YG #J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, making you a more appealing candidate.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs, which is crucial for this role.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with people and resolve issues, which are key qualities we look for in a CX Team Member.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours during the interview. Emphasising your willingness to work nights, weekends, and holidays will demonstrate your commitment to the role and make you stand out as a candidate.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific instances where you engaged with customers, resolved issues, or contributed to a team environment.
Tailor Your Application: Customise your CV and cover letter to reflect the qualifications and responsibilities mentioned in the job description. Use keywords from the listing to demonstrate that you understand what the company is looking for.
Demonstrate Flexibility: Mention your availability in your application. Highlight your willingness to work nights, weekends, and holidays, as this is an important aspect of the role.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to engage with customers.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your ability to start friendly conversations and adapt to different customer types. Practice open-ended questions that can help you assess customer needs effectively.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous experiences in collaborative environments. Share examples of how you contributed to a positive team dynamic.
✨Be Knowledgeable About Current Trends
Research the latest trends in athletic footwear and apparel before your interview. Being able to discuss current styles and products will demonstrate your commitment to providing an excellent customer experience.
