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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and achieve sales goals in a vibrant retail environment.
- Company: Join a dynamic team passionate about athletic sneakers and apparel, where your enthusiasm shines.
- Benefits: Earn between £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive employee discounts.
- Why this job: Be part of a fun, inclusive culture while developing your skills and making customers smile.
- Qualifications: No prior experience needed; just bring your passion for sneakers and a friendly attitude!
- Other info: Flexible hours including nights and weekends; opportunities for internships and career growth.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
The Lexicon Bracknell
City
Bracknell Berkshire
State/Province
UK
Postal Code
RG12-1LS #J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you connect with customers but also demonstrate your passion for the products, which is key for this role.
✨Tip Number 2
Practice engaging in friendly conversations with different types of people. This will help you feel more comfortable initiating discussions with customers and adapting your approach based on their needs, which is crucial for providing an excellent in-store experience.
✨Tip Number 3
Showcase your teamwork skills by participating in group activities or volunteering. Highlighting your ability to work well with others will resonate with the hiring team, as collaboration is essential in delivering outstanding customer service.
✨Tip Number 4
Be prepared to discuss how you handle challenges or resolve issues with a positive attitude. Sharing specific examples during your interactions can illustrate your problem-solving skills and your commitment to customer satisfaction.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into excellent customer service.
Highlight Relevant Experience: Even if you have limited retail experience, emphasise any customer service roles or situations where you've engaged with customers. Mention specific examples of how you resolved issues or contributed to a positive shopping experience.
Demonstrate Teamwork Skills: Since this role involves working as part of a team, include examples in your application that showcase your ability to collaborate with others. Discuss any group projects or team-based activities where you played a key role.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight skills such as communication, flexibility, and product knowledge. Use keywords from the job listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to connect with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to start conversations, ask open-ended questions, and adapt to different customer needs.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous teamwork experiences. Emphasise how you contribute to a positive work environment and collaborate with colleagues to achieve goals.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with current trends and products in the athletic market. Be prepared to discuss how you would share this knowledge with customers to enhance their shopping experience.
