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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and achieve sales goals.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and receive generous discounts.
- Why this job: Be part of a fun, inclusive environment while developing your skills and knowledge.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
Unit 79
City
Sheffield
State/Province
UK
Postal Code
S9—1EN #J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key for this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with people and resolve issues effectively, which is crucial for a CX Team Member.
✨Tip Number 4
Be flexible with your availability and express this during your interactions. Employers appreciate candidates who can work nights, weekends, and holidays, as it shows commitment and willingness to be part of the team.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, even if it's minimal, be sure to detail it in your CV. Focus on specific instances where you engaged with customers, resolved issues, or contributed to a team environment.
Tailor Your Application: Customise your CV and cover letter to reflect the qualifications and responsibilities mentioned in the job description. Use keywords from the listing to demonstrate that you understand what the company is looking for.
Demonstrate Team Spirit: Since teamwork is essential for this role, include examples of how you've successfully worked as part of a team in previous jobs or projects. This will show that you can contribute positively to the work environment.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share personal stories about your favourite products or styles, as this will demonstrate your genuine interest and knowledge in the field.
✨Practice Engaging Conversations
Since the role requires you to connect with customers, practice starting friendly conversations. Think of open-ended questions you can ask to engage customers and assess their needs, which will showcase your ability to provide an elevated experience.
✨Highlight Teamwork Skills
Be prepared to discuss your experiences working in a team environment. Share examples of how you've collaborated with colleagues to achieve common goals, as this is crucial for maintaining a positive and inclusive work atmosphere.
✨Demonstrate Flexibility and Initiative
Emphasise your flexibility regarding availability and your ability to take initiative. Provide examples of times when you've completed tasks without supervision, showing that you're self-motivated and ready to contribute to the team's success.
