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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and achieve sales goals in a vibrant retail environment.
- Company: Join a dynamic team passionate about athletic sneakers and apparel at our exciting store.
- Benefits: Earn between £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive employee discounts.
- Why this job: Be part of a fun, inclusive culture while developing your skills and making customers smile.
- Qualifications: No prior experience needed; just bring your enthusiasm for customer service and athletic products!
- Other info: Flexible hours including nights and weekends; opportunities for internships and career development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Address
Bluewater Centre
City
Dartford, Kent
State/Province
UK
Postal Code
DA9–9SJ #J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key to landing this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with people and resolve issues effectively, making you a strong candidate.
✨Tip Number 4
Be flexible with your availability and express this during your interactions. Employers appreciate candidates who can work nights, weekends, and holidays, as it shows commitment and willingness to be part of the team.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into customer interactions.
Highlight Relevant Experience: If you have retail experience, even if it's minimal, emphasise it in your CV. Mention specific instances where you engaged with customers, resolved issues, or contributed to a team environment.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the posting, such as 'customer satisfaction', 'teamwork', and 'product knowledge', to demonstrate that you understand the role and its requirements.
Be Personable: When writing your cover letter, adopt a friendly and conversational tone. This will reflect the type of personality that the company is looking for in a CX Team Member, showing that you can connect with customers naturally.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to connect with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to start conversations, ask open-ended questions, and adapt to different customer needs.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous teamwork experiences. Emphasise how you contribute to a positive work environment and collaborate with colleagues to achieve goals.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with current trends and products in the athletic market. Be prepared to discuss how you would share this knowledge with customers to enhance their shopping experience.
