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For Companies At a Glance
- Tasks: Engage customers, share your passion for athletic sneakers, and ensure a fantastic shopping experience.
- Company: Join a vibrant team at a leading athletic retail store in Manchester.
- Benefits: Earn between £10.00 to £13.65 per hour, enjoy 28 days holiday, and receive a generous employee discount.
- Why this job: Perfect for sneaker enthusiasts who love teamwork and want to grow their retail skills in a fun environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and flexible availability.
- Other info: Opportunities for internships and development through the Striker Ambassador Programme.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results through enthusiasm for interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable about all products offered and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connecting with every customer by asking open-ended questions to assess needs
- Learning and sharing expertise of products and trends to fit customer needs
- Maintaining awareness of all product knowledge and current or upcoming trends
- Contributing to a positive and inclusive work environment
Benefits
- From £10.00 to £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years
- Associate discount of 30–50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striker Ambassador Programme
- Development Opportunities
Address
The Arndale Centre
Manchester, UK, M4-3AB
#J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also show your passion for the products, which is key to standing out in this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by volunteering for roles that require teamwork and communication. This experience will showcase your ability to work well with others and contribute positively to a team environment.
✨Tip Number 4
Be flexible with your availability and express this during your interactions. Highlighting your willingness to work nights, weekends, and holidays can make you a more attractive candidate for the CX Team Member position.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific examples where you engaged with customers, resolved issues, or contributed to a team environment.
Demonstrate Flexibility: Mention your availability clearly in your application. Since the role requires flexible hours, emphasise your willingness to work nights, weekends, and holidays.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the posting, such as 'customer satisfaction', 'teamwork', and 'product knowledge', to show you understand the role's requirements.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Interaction Scenarios
Think of examples where you've successfully engaged with customers or resolved issues in a retail setting. Be ready to discuss how you would approach different types of customers and adapt your communication style to meet their needs.
✨Highlight Teamwork Skills
Since this role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Share specific instances where you contributed to a positive team environment or helped a colleague achieve their goals.
✨Stay Updated on Trends
Research current trends in athletic footwear and apparel before your interview. Being knowledgeable about the latest styles and products will not only impress your interviewers but also show that you're proactive and committed to providing excellent customer service.
