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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and achieve sales goals in a vibrant store environment.
- Company: Join a dynamic team passionate about athletic sneakers and apparel, where your enthusiasm shines.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and receive generous employee discounts.
- Why this job: Be part of a fun, inclusive culture while developing your skills and making customers smile.
- Qualifications: No prior experience needed; just bring your passion for customer service and athletic products.
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From:£10.00 – £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Golden Square Sc Un Su21
City Warrington
State/Province UK
Postal Code WA1–1QP
#J-18808-Ljbffr
cx Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land cx Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also show your passion for the products, which is key for this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by volunteering or taking part in community events. This experience can showcase your ability to connect with people and resolve issues effectively.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours during the interview. Highlighting your willingness to work nights, weekends, and holidays can set you apart from other candidates.
We think you need these skills to ace cx Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific instances where you engaged with customers, resolved issues, or contributed to a team environment.
Tailor Your Application: Customise your CV and cover letter to reflect the qualifications and responsibilities mentioned in the job description. Use keywords from the listing to demonstrate that you understand what the company is looking for.
Demonstrate Teamwork Skills: Include examples of how you've successfully worked as part of a team in previous roles. This could be through collaborative projects or achieving common goals, which aligns with the company's emphasis on teamwork.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Interaction Scenarios
Think of examples from your past experiences where you successfully engaged with customers or resolved issues. Be ready to discuss how you would handle different types of customers, as this role heavily relies on excellent customer service skills.
✨Highlight Teamwork Skills
Since this position involves working as part of a team, be prepared to talk about your experiences collaborating with others. Share specific instances where you contributed to a positive team environment or helped a colleague achieve their goals.
✨Demonstrate Flexibility and Initiative
Emphasise your willingness to work flexible hours, including nights and weekends. Additionally, provide examples of times when you took the initiative to complete tasks without supervision, showcasing your motivation and reliability.
