At a Glance
- Tasks: Engage with customers, share your passion for athletic products, and achieve sales goals.
- Company: Join a vibrant team that loves sneakers and values customer connections.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and get exclusive discounts.
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
- Why this job: Be part of a fun, inclusive environment while developing your skills and knowledge.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 - £14.12 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub - Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Location
Unit Su303, Birmingham, UK, B5---4BA
CX Team Member in Birmingham employer: Foot Locker, Inc.
As a CX Team Member at our Birmingham store, you'll thrive in a vibrant and inclusive work culture that celebrates your passion for athletic sneakers and apparel. We offer competitive pay, generous employee discounts, and numerous development opportunities, ensuring you grow both personally and professionally while delivering exceptional customer experiences. Join us to be part of a dynamic team that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land CX Team Member in Birmingham
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key for this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with people and resolve issues effectively, which is crucial for a CX Team Member.
✨Tip Number 4
Be flexible with your availability and express this during your interactions. Employers appreciate candidates who can work nights, weekends, and holidays, as it shows commitment and willingness to be part of the team.
We think you need these skills to ace CX Team Member in Birmingham
Some tips for your application 🫡
Show Your Passion:In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience:If you have retail experience, make sure to detail it in your CV. Focus on specific instances where you engaged with customers, resolved issues, or contributed to a team environment.
Demonstrate Flexibility:Mention your availability in your application. Since the role requires flexible hours, including nights and weekends, emphasise your willingness to work during these times.
Tailor Your Application:Customise your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'customer satisfaction', 'teamwork', and 'product knowledge' to show you understand the role's requirements.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Interaction Scenarios
Think of examples from your past experiences where you successfully engaged with customers or resolved issues. Be ready to discuss how you would handle different customer types and situations, showcasing your adaptability and problem-solving skills.
✨Research Current Trends
Familiarise yourself with the latest trends in athletic footwear and apparel. Being knowledgeable about current styles and products will not only impress the interviewers but also show that you are proactive and committed to providing excellent customer service.
✨Emphasise Teamwork Skills
Since this role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight any instances where you contributed to a positive work environment or helped a colleague achieve their goals.
