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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and ensure a fantastic shopping experience.
- Company: Join a vibrant team passionate about athletic sneakers and apparel.
- Benefits: Enjoy discounts, holiday perks, and opportunities for personal development.
- Other info: Flexible hours including nights and weekends; perfect for students!
- Why this job: Be part of a fun, inclusive environment while honing your sales skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and flexibility!
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £6.17 – £12.92
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Plus many more…..
Address
16-18 Clarence Street
City
Kingston Upon Thames
State/Province
UK
Postal Code
KT1–1NX
#J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, making you a more appealing candidate.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs, which is crucial for this role.
✨Tip Number 3
Showcase your teamwork abilities by participating in group activities or volunteering. Highlighting your experience working collaboratively will demonstrate that you can contribute positively to the team environment at StudySmarter.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints or issues. Think of examples from past experiences where you resolved a problem effectively, as this will show your ability to maintain high levels of customer satisfaction.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into great customer service.
Highlight Relevant Experience: Even if you have limited retail experience, emphasise any customer service roles you've held. Discuss how these experiences have prepared you to engage with customers and deliver an elevated shopping experience.
Demonstrate Teamwork Skills: Since the role involves working as part of a team, include examples of how you've successfully collaborated with others in previous jobs or projects. This will show that you're a team player who can contribute positively to the work environment.
Tailor Your CV: Make sure your CV is tailored to the job description. Use keywords from the job listing, such as 'customer satisfaction', 'product knowledge', and 'flexible availability', to demonstrate that you meet the qualifications and responsibilities outlined.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to engage with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to start conversations, ask open-ended questions, and adapt to different customer needs.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous teamwork experiences. Emphasise how you contribute to a positive work environment and collaborate with colleagues to achieve common goals.
✨Stay Updated on Trends
Research current and upcoming trends in athletic footwear and apparel. Being knowledgeable about the latest styles will not only impress your interviewers but also show your commitment to providing excellent customer service.