At a Glance
- Tasks: Engage with customers, share your passion for athletic sneakers, and deliver an amazing shopping experience.
- Company: Join a vibrant retail team that values enthusiasm and teamwork.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy discounts, and get 28 days holiday plus more!
- Other info: Flexible hours, great development opportunities, and a positive workplace culture await you!
- Why this job: Be part of a fun environment where your love for sneakers can shine and grow.
- Qualifications: No experience needed, just bring your confidence and passion for customer service.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 - £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub - Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
The Centre, Unit 97a
Livingston, West Lothian
EH54-6HR
CX Team Member in Livingston employer: Foot Locker, Inc.
As a CX Team Member at our Livingston store, you'll thrive in a vibrant and inclusive work culture that celebrates your passion for athletic sneakers and apparel. We offer competitive pay, generous employee discounts, and numerous development opportunities, ensuring you grow both personally and professionally while delivering exceptional customer experiences. Join us to be part of a team that values your enthusiasm and commitment to excellence in retail.
StudySmarter Expert Advice🤫
We think this is how you could land CX Team Member in Livingston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to get comfortable starting conversations and resolving issues. The more natural you feel, the better you'll shine during your interview.
✨Tip Number 3
Be ready to share your passion for athletic sneakers and apparel. Talk about your favourite styles and trends, and how you can bring that enthusiasm to the team. Your excitement can be contagious and make a lasting impression!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to an amazing customer experience.
We think you need these skills to ace CX Team Member in Livingston
Some tips for your application 🫡
Show Your Passion:Let your love for athletic sneakers and apparel shine through in your application. Share your personal experiences and how they relate to the role, as we want to see your enthusiasm for the products and the customer experience.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant retail experience and skills. We’re looking for how you connect with customers and work as part of a team, so don’t hold back on those examples!
Be Personable:Since this role is all about engaging with customers, let your personality come through in your writing. Use a friendly tone and show us that you can start natural conversations, just like you would in-store.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Products
Before the interview, make sure you’re well-versed in the latest athletic sneakers and apparel. Familiarise yourself with current trends and be ready to discuss your favourite products. This will show your passion and knowledge, which is key for a CX Team Member.
✨Practice Engaging Conversations
Since this role involves connecting with customers, practice starting friendly conversations. Think of open-ended questions you can ask to engage someone about their interests in athletic gear. This will help you demonstrate your ability to create a welcoming atmosphere during the interview.
✨Show Your Team Spirit
Be prepared to talk about your experiences working in a team. Share examples of how you’ve collaborated with others to achieve goals or resolve issues. This will highlight your ability to contribute positively to the work environment, which is crucial for success in this role.
✨Demonstrate Flexibility and Enthusiasm
Express your willingness to work flexible hours, including nights and weekends. Also, convey your enthusiasm for interacting with customers and achieving sales goals. Employers love candidates who are motivated and adaptable, so let that shine through in your responses!
