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For Companies At a Glance
- Tasks: Engage with customers, share your passion for athletic sneakers, and deliver an amazing shopping experience.
- Company: Join a vibrant retail team that values enthusiasm and teamwork.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun environment where your love for sneakers can shine!
- Qualifications: No prior experience needed, just a passion for customer service and athletic products.
- Other info: Flexible hours, great career development opportunities, and a positive workplace culture.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From:£10.00 – £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Liverpool 1 Sc, Unit 2
Liverpool
UK
L1—3AW
#J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for athletic sneakers and customer service.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with interviewers, let your love for athletic products shine through. Share personal stories about your experiences with sneakers and how you connect with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: Let your love for athletic sneakers and apparel shine through in your application. Share your personal experiences and how they relate to the role, as we want to see your enthusiasm for the products and the customer experience.
Be Personable: Since this role is all about connecting with customers, make sure your written application reflects your friendly and approachable nature. Use a conversational tone that shows you’re ready to engage and help customers with a smile.
Highlight Teamwork: We value collaboration, so don’t forget to mention any experiences where you’ve worked well in a team. Talk about how you’ve contributed to a positive environment and how you can bring that spirit to our store.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight relevant skills and experiences that align with our expectations, and remember to apply through our website for the best chance of success!
How to prepare for a job interview at Foot Locker, Inc.
✨Know Your Products
Before the interview, make sure you’re well-versed in the latest athletic sneakers and apparel. Familiarise yourself with current trends and popular brands. This knowledge will not only impress your interviewers but also show your genuine passion for the products.
✨Practice Engaging Conversations
Since this role is all about connecting with customers, practice starting friendly conversations. Think of open-ended questions you can ask to engage someone about their preferences in athletic wear. This will help you demonstrate your ability to create a welcoming atmosphere during the interview.
✨Show Your Team Spirit
Be ready to discuss how you work well in a team. Share examples from past experiences where you collaborated with others to achieve a common goal. This will highlight your ability to contribute positively to the work environment, which is key for this role.
✨Demonstrate Flexibility
The job requires flexible availability, so be prepared to discuss your schedule openly. Mention your willingness to work nights, weekends, and holidays. This shows that you’re committed and ready to meet the demands of the role.
