At a Glance
- Tasks: Lead and coach your team to enhance customer experience and drive sales.
- Company: Join a dynamic retail environment focused on delivering exceptional service.
- Benefits: Enjoy flexible hours, including nights and weekends, with opportunities for growth.
- Other info: Located in the bustling Arndale Centre, Manchester.
- Why this job: Be part of a vibrant team that values customer interaction and personal development.
- Qualifications: 1 year of leadership experience in a customer-facing role is essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Qualifications
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- At least 3 years retail store management experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
- Execute plans to drive key performance indicators to maximize profitability
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers
- Act as a partner between customers, sales associates, store leadership and corporate business partners
- Maintains a high level of customer focus and leads by example with clear and engaging communication
- Ensures visual directives and standards are maintained
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience
Benefits
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Employee Assistance Program – Retail Trust
- WellHub App: Employee wellbeing, discounted gym rates, health apps
- Company Sick Payscheme
- Head Office Internships
- Striper AmbassadorProgramme
- Development Opportunities
Assistant Manager in Manchester employer: Foot Locker, Inc.
As an Assistant Manager at our Manchester location, you will thrive in a dynamic and supportive work culture that prioritises employee development and customer satisfaction. We offer comprehensive training programs, flexible scheduling, and a collaborative environment where your leadership skills can shine, all while being part of a team that is passionate about delivering exceptional customer experiences. Join us to not only drive sales but also to grow your career in a vibrant retail setting that values integrity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Tip Number 1
Familiarise yourself with the latest trends in retail and customer service. Being knowledgeable about current products and market trends will not only help you stand out during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or motivated a team in the past. This could be through specific achievements or challenges you've overcome, which will resonate well with our focus on team development.
✨Tip Number 3
Engage with our brand on social media and participate in community events if possible. This will not only give you insights into our company culture but also show your enthusiasm and commitment to being part of our team.
✨Tip Number 4
Prepare to discuss how you would handle various customer scenarios. Think about your approach to problem-solving and decision-making, as these are key skills we value in an Assistant Manager.
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leadership experience and customer-facing roles. Use specific examples that demonstrate your ability to coach and motivate a team, as well as your success in driving sales.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Assistant Manager position, particularly in delivering exceptional customer experiences and managing store operations.
Showcase Relevant Skills:Emphasise your problem-solving abilities, financial analysis skills, and adaptability in a fast-paced retail environment. Provide concrete examples of how you've successfully navigated challenges in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foot Locker, Inc.
✨Showcase Your Leadership Skills
As an Assistant Manager, demonstrating your leadership ability is crucial. Prepare examples from your past experiences where you successfully coached or motivated a team to achieve sales targets or improve customer service.
✨Know the Products Inside Out
Familiarise yourself with the products offered by the company. Be ready to discuss current trends and how they relate to customer needs. This knowledge will help you engage confidently with both customers and interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to analyse problems and make decisions under pressure. Highlight your cognitive and mathematical skills, especially in relation to driving sales and managing store operations.
✨Emphasise Flexibility and Adaptability
The retail environment can be fast-paced and ever-changing. Share examples of how you've adapted to new challenges or changes in your previous roles, showcasing your resourcefulness and versatility.
