Front of House Security Concierge in Bristol

Join us to apply for the Security Concierge role at Foot Anstey. We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. This is a pivotal opportunity to support the business in providing an efficient, flexible front and back-office support service to both internal and external clients.

Responsibilities:

• Awareness of vulnerable persons and understanding of cultural differences in interactions.
• Providing concierge duties, including welcoming clients, customers, Partners and employees, and providing a site induction.
• Managing access control for staff, visitors, and contractors.
• Carrying out security patrols and Health & Safety checks and monitoring CCTV as required.
• Prompt response to emergencies, ensuring that the necessary action is taken at the time of the event.
• Completion of accident, incident and near-miss reports.
• Challenging and handling confrontational situations in a calm, professional and legal manner when required.
• Monitoring Fire, Security, and Intruder Alarms.
• Undertaking a range of admin tasks, including meeting room and car-park bookings.
• Meeting-room set-up & clear-down.
• Assisting with the provision of food and beverage service.
• Event support.
• Fire Marshal and First Aider.
• Occasional out of hours support.

What we’re looking for:

• An SIA Door Supervisor or Security Guarding licence (essential).
• Previous experience of working in a high-end hospitality or Front of House environment is essential.
• Experience of working within a professional, corporate security environment.
• Enjoy dealing with people at all levels.
• Excellent communication skills and a strong customer focus.
• Intermediate IT Skills including Microsoft Software Packages (e.g., Excel).

As the ideal candidate for this role, you will have sound judgement, be meticulous, have a high level of attention to detail and be very organised – all pivotal in ensuring an exceptional greeting with a warm and professional demeanour. You will be the first point of contact for clients, visitors, Partners and employees, working collaboratively with the Business Services team, stepping in to support team members when required. Maintaining a thorough knowledge of the services and procedures, you will be responsible for delivering an end-to-end customer experience. You will require a flexible approach to working arrangements owing to involvement in a rota system that sometimes requires an ad-hoc approach. Working as part of a busy, friendly unit in a fast-paced environment your hours will be on a rota system between the hours of 08:00 and 18:00 (36.25 per week).

Progressive benefits tailored to you:

• Competitive salary and performance-linked bonus.
• Enhanced parental leave policies.
• Healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
• An open, flexible working environment.

Ready to apply? Hit the “Apply Now” button. Send us your CV and a quick note on why this role is perfect for you. Our team will review your application and be in touch, whatever the outcome. Invited for interview? With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do. We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these.