People Delivery Operations Manager in Plymouth

Ready to step into a pivotal HR role where you’ll shape how a growing national law firm delivers a modern, high‑impact people experience? We’re one of the UK’s most forward‑thinking law firms, built on innovation, collaboration, and ambition. Join us, and let’s shape the future together. As we continue to grow nationally, we’re investing heavily in our people experience, our systems and our ways of working. That’s where you come in.

This role involves leading a talented People Delivery team, shaping day‑to‑day operations, and playing a key part in improving our processes so they’re smarter, simpler and truly fit for a modern, national law firm. You’ll be supported with training, trusted with responsibility, and encouraged to bring ideas that make a real difference, especially as we maximise use of our newly‑implemented HR systems.

What you’ll do:

• Be part of a multi‑award winning Legal HR team.
• Lead, develop and support a high‑performing HR operations team, creating a positive, inclusive and psychologically safe environment.
• Coach and empower the team and managers to handle people‑related matters confidently and apply policies consistently.
• Oversee the smooth delivery of HR operations across the employee lifecycle, ensuring accuracy, efficiency and high standards.
• Manage complex employee relations matters with professionalism, empathy and good judgement.
• Ensure our policies, processes and documentation are consistent, compliant and easy to work with.
• Use data and insight to simplify processes, enhance our ways of working and maximise our investment in strong HR systems.
• Build trusted relationships across the firm, communicating with clarity and confidence.
• Translate wider HR and business priorities into practical plans the team can deliver.

What we’re looking for:

• Calm, reflective and resilient – even when things get busy.
• Emotionally intelligent and able to navigate sensitive situations with care and confidence.
• Collaborative and people‑centred, with a leadership style grounded in trust and respect.
• Detail‑oriented and accurate, while still keeping an eye on the bigger picture.
• Curious and improvement‑minded, always spotting opportunities to streamline and simplify.
• Credible and confident, able to engage with stakeholders at all levels.
• Open, self‑aware and values‑driven, with sound judgement and discretion.
• Experience leading and developing an ambitious, high‑performing HR team.
• Extensive employee relations experience covering wellbeing, absence, performance and grievance management.
• Strong coaching capability – able to grow individuals and guide managers.
• Excellent communication and influencing skills.
• Strong judgement and the ability to lead through complexity and change.
• A commitment to inclusion, wellbeing and continuous improvement.
• Experience in a professional or regulated environment (law firm experience welcome but not essential).
• Exposure to organisational change or transformation programmes.

Progressive benefits tailored to you:

• Competitive salary and performance‑linked bonus.

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing. We are proud to be an Equal Opportunities Employer.

As part of our commitment to diversity and inclusion, we invite applicants to complete optional demographic questions. Any information you choose to share will be anonymised and not linked to your application.

For applicants in Northern Ireland: To meet our obligations under the Fair Employment & Treatment (NI) Order 1998, we monitor community background and sex to promote equality of opportunity. While you’re not required to answer these questions, we encourage you to do so. Your responses will be used anonymously for reporting to the Equality Commission and will not influence any recruitment or employment decisions.