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For Companies At a Glance
- Tasks: Provide 3rd line technical support and work on exciting cloud transformation projects.
- Company: Join one of the UK's most innovative law firms with a collaborative culture.
- Benefits: Competitive salary, performance bonuses, private healthcare, and enhanced parental leave.
- Why this job: Be part of a dynamic team shaping the future of legal tech.
- Qualifications: Experience in 3rd line support and strong knowledge of Microsoft technologies.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ready to take your career to the next level?
We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.
Note to agencies – we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies.
The role in 60 seconds
- Team: Core Infrastructure and Apps (CIA)
- Location: Hybrid working from Bristol
- Working Pattern: Full-time
- Why this role matters: This is a pivotal opportunity to provide 3rd line technical support and project deliverables for a critical line of business applications and related infrastructure.
What you’ll do
This position reports directly to the Technical Lead and will work within our Core Infrastructure and Apps (CIA) team. This role is office based 2 days per week with some travel to other office locations anticipated.
Our team provides third line technical support and servicing across the traditional Microsoft Windows Server and Microsoft 365 ecosystems and primary Legal Applications that reside upon them.
It’s an exciting time to be joining as the roadmap over the next 2 years involves significant investment and transformation of our service to be cloud first and Azure native where possible. Some of our key projects include iManage cloud adoption, upgrades of our major legal application portfolio, integration works with firm acquisitions within the Microsoft 365 platform, replacement of ITSM tooling with ServiceNow, and migration of key workloads into Azure.
Key Responsibilities
Provide third-line support and resolution for business‑critical applications and productivity tools, following ITIL practices.
Act as the main liaison with application vendors and internal/external teams to ensure stable, secure, and supportable solutions.
Plan, coordinate, and execute application upgrades and cloud migrations, managing risks, testing, and communications.
Contribute technical expertise to projects, including server builds, application rollouts, configurations, and cross‑team collaborations.
Maintain comprehensive technical documentation, evaluate third‑party proposals, and recommend improvements for processes and platforms.
Collaborate with Cyber Security, Managed Services, and Software & Data Engineering teams, driving efficiency, automation, and team upskilling.
What we’re looking for
We are looking for a 3rd line Application & Infrastructure Support engineer who has proven experience in enterprise application support or infrastructure engineering. Due to the applications we work with, ideally you will come from a legal or professional services background.
Ideally, you will have exposure to the following tech stack:
Microsoft & Windows Stack
Windows Server Hybrid (AD, Group Policy, IIS, PKI, NPS)
Microsoft Azure (VMs, App Services, Networking, Storage, Monitor, Security & Identity Management)
Automation & Scripting: PowerShell, Microsoft Graph, ARM templates, Logic Apps, Event Grid/Service Bus (desired)
Legal Applications
iManage, Elite 3E, InTapp Time, Elite MatterSphere, Chrome River/Emburse, HighQ, Litera suite
Other Technologies & Tools
Power Platform (Power Automate, Power Apps, Dynamics 365)
ServiceNow, domain/certificate management, print/scan tools (Equitrac, ShareScan, Kappris)
Networking & Cisco (switching, DNS, DHCP, VLANs, Meraki)
Join a seriously ambitious firm
At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:
- An ambitious growth strategy that opens up opportunities for our people to make their mark.
- A client base that spans household names, thriving startups, and ambitious enterprises.
- A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
- A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
- Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.
Progressive benefits tailored to you
We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:
- Competitive salary and performance‑linked bonus.
- Enhanced parental leave policies.
- Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
Ready to apply?
- Hit the \”Apply Now\” button.
- Send us your CV and a quick note on why this role is perfect for you.
- Our team will review your application and be in touch, whatever the outcome.
Let’s make your next career move the start of something extraordinary.
We are proud to be an Equal Opportunities Employer. As part of our commitment to diversity and inclusion, we invite applicants to complete optional demographic questions. Any information you choose to share will be anonymised and not linked to your application.
For applicants in Northern Ireland: To meet our obligations under the Fair Employment & Treatment (NI) Order 1998, we monitor community background and sex to promote equality of opportunity. While you’re not required to answer these questions, we encourage you to do so. Your responses will be used anonymously for reporting to the Equality Commission and will not influence any recruitment or employment decisions.
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3rd Line Engineer employer: Foot Anstey LLP
Contact Detail:
Foot Anstey LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Foot Anstey or similar firms. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our ambitious growth strategy and cloud transformation roadmap.
✨Tip Number 3
Practice makes perfect! Run through common technical questions and scenarios related to 3rd line support. We want to see how you tackle real-world problems, so be ready to showcase your troubleshooting skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Engineer role. Highlight your experience with Microsoft Windows Server and Azure, as well as any relevant legal application knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the responsibilities outlined in the job description. Let us know why you’re excited about this opportunity!
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical expertise. Mention your hands-on experience with Microsoft 365, Azure services, and any automation tools you've used. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Hit that 'Apply Now' button and let’s get started on this journey together!
How to prepare for a job interview at Foot Anstey LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server and Microsoft 365. Be ready to discuss specific technologies like Azure services, Active Directory, and any legal applications mentioned in the job description. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Think about specific incidents where you provided third-line support or resolved critical application problems. This will demonstrate your ability to think on your feet and deliver effective solutions under pressure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to communicate with both technical and non-technical stakeholders, so being able to articulate your thoughts clearly is key. Consider doing mock interviews with a friend to refine your communication skills.
✨Be Ready for Team Collaboration
Since this role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Highlight any past projects where you worked with managed service partners or cross-functional teams, and how you contributed to achieving common goals.
