Senior Content Designer in London

Employment Type: 12 Month Contract position

Workplace Type: Hybrid (3 days a week in office)

Location: Osterley

Lead content design at scale across complex digital experiences.

We’re looking for a Senior Content Designer to play a pivotal role in shaping how millions of customers interact with sophisticated digital products in the media, entertainment, and connectivity space. You’ll work within a value stream, partnering with multiple product teams to design content that is clear, inclusive, and grounded in user needs, while also driving measurable business outcomes. This is a role for someone who is confident operating autonomously, brings strong editorial judgement, and can influence product direction through content. You’ll be supported by senior design leadership, while also acting as a senior voice for content design, helping to raise the bar across teams and contribute to a growing, maturing discipline.

What you’ll be doing:

• Content design & delivery: Own and deliver content across end-to-end customer journeys, covering both assisted and digital touchpoints. Craft clear, human, and accessible content aligned to user needs, organisational goals, and content standards. Work directly in design tools alongside product designers, shaping content in context, not in isolation.
• Collaboration & influence: Partner with multiple product teams within your value stream, embedding content into the product development lifecycle. Collaborate closely with engineering, research, design, and optimisation specialists. Engage and influence stakeholders across the business—bringing clarity, aligning teams, and driving decisions through evidence.
• Evidence-led practice: Plan and run unmoderated content testing (e.g. using UserTesting). Work with research teams to shape and contribute to moderated research where needed. Use analytics and behavioural data to evaluate performance, iterate, and make confident, insight-led recommendations.
• Information architecture & accessibility: Define and maintain clear information hierarchies across journeys and platforms. Ensure content meets WCAG accessibility standards, championing plain language and inclusive design. Proactively identify and resolve accessibility challenges in collaboration with design and engineering.
• Raising the standard: Contribute to evolving content patterns, frameworks, and ways of working. Drive consistency and scalability through shared standards and reusable patterns. Act as a senior advocate for content design—coaching others and demonstrating its strategic value.

What you’ll bring:

• Proven experience as a Senior Content Designer working on digital products or services within large, complex organisations.
• A strong track record of designing content across multiple journeys and touchpoints, balancing user, business, legal, and brand considerations.
• Experience working in multidisciplinary product teams, partnering effectively with designers, engineers, and researchers.
• Strong stakeholder management skills, with the ability to articulate decisions clearly and influence outcomes.
• Hands-on experience planning and running content testing, and applying research and data to improve outcomes.
• Deep understanding of information architecture, accessibility, and inclusive content design.
• Confidence operating with a high degree of autonomy—knowing when to lead, challenge, and collaborate.
• Nice to have: Comfortable working in Figma. Exposure to optimisation and analytics tools such as ContentSquare and Customer Journey Analytics (training provided).