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- Tasks: Lead the innovation of CRM platforms, focusing on Microsoft Dynamics 365.
- Company: Join Foolproof, a Zensar Company, known for its collaborative and innovative culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer engagement and operational efficiency.
- Qualifications: 4+ years as a Product Owner with strong CRM/D365 experience.
- Other info: Be part of a dynamic team that values creativity and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking a highly skilled, experienced, and motivated Product Owner – CRM/D365 to lead the continuous improvement and innovation of our core Customer Relationship Management (CRM) platforms and capabilities, with a particular focus on Microsoft Dynamics 365 (D365). This role is pivotal in supporting the delivery, evolution, and advancement of our CRM strategy, ensuring our business remains at the forefront of customer engagement, operational efficiency, and digital transformation.
You will lead the strategic development and delivery of both internal CRM platform capabilities and business-facing change initiatives. Alongside the Head of Capital Partners Value Stream, you will be responsible for shaping the CRM product vision, managing roadmaps, and ensuring the successful delivery of outcomes that enhance customer value, user experience, and operational effectiveness. You will also be responsible for ensuring all supporting CRM systems and applications are operational, secure, and fit for purpose.
Key Responsibilities- CRM Product Vision & Strategy: Partner with the Head of Capital Partners Value Stream to maximise the value delivered by CRM squad, focusing on Microsoft Dynamics 365. Identify and prioritise initiatives that address business needs and deliver the greatest impact for customer engagement and operational efficiency.
- Continuous Improvement: Lead the ongoing enhancement of CRM services, capabilities, and applications—driving efficiency, scalability, and reliability. Champion automation, integration, and innovation to improve user experience and adoption of D365.
- Data-Driven Approach: Ensure new CRM features, products, or services are designed with data in mind, supporting operational MI/analytics and future AI/ML use cases. Embed “Data Product” thinking in all CRM change initiatives.
- Delivery Execution & Product Owner Chapter Leadership: Focus more on agile principles over processes. Support your squad’s preferred ways of working and help them self‑organise around CRM work. Manage the product backlog, facilitate planning, ruthlessly prioritise and focus on valuable work, minimise WIP, and drive progress toward product goals at a sustainable pace.
- Innovation: Explore and evaluate new CRM technologies, integrations, and approaches to enhance platform capabilities and speed to market. Encourage experimentation and continuous learning within the team.
- Communication & Collaboration: Effectively communicate product vision, roadmap, and progress to stakeholders at all levels. Ensure stakeholders are fully engaged with change initiatives and provide constant feedback. Be available and present to the squad to enable smooth flow of work items and rapid answers to their questions.
- Ensure Engagement: Ensure your squad fully understands the importance of their work and why it matters—keeping them engaged and interested in the broader vision and future direction.
- DevOps Maturity: Support the maturity of the squad’s DevOps practices, focusing on DORA metrics—Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Mean Time to Restore.
- Stakeholder Management: Build and maintain strong relationships with key stakeholders across business teams (including underwriting, investor relations, and business development) and external vendors to ensure alignment and effective collaboration. Focus on the needs of core user groups and seek to increase their overall satisfaction with CRM services and tools.
- Risk Management & Compliance: Identify and mitigate technical risks/debt within CRM platforms. Ensure compliance with security, governance, and regulatory standards (e.g., GDPR, operational resilience). Align with solution architects to embed security by design in all CRM product approaches.
- Squad Health: Collaborate to ensure Flow Engineers and Tech leadership keep squad members happy, engaged, and resilient. Foster psychological safety and a culture of learning from failure.
The successful candidate will be a skilled and highly motivated Product Owner with strong business acumen and deep experience in CRM, particularly Microsoft Dynamics 365. They must be able to ruthlessly prioritise, maintain focus, and communicate complex CRM concepts to both technical and non-technical audiences. Experience in agile and lean environments, and a proven track record of delivering CRM change initiatives, are essential.
Main experience required is:- 4+ years as a Product Owner or similar role, with significant experience in CRM/D365 environments.
- Demonstrated success in delivering complex CRM change initiatives with high levels of uncertainty.
- Excellent communication, facilitation, and interpersonal skills, with the ability to collaborate with diverse stakeholders and be the “go to” person for CRM matters.
- Proven ability to engage and motivate engineering teams, fostering a positive and collaborative work environment.
- Strong understanding of agile principles, lean delivery, and CRM best practices.
- Experience tracking success and adoption of CRM changes, measuring outcomes, usability, customer satisfaction, and overall success.
- Financial acumen—able to build business cases and understand ROI for CRM investments.
- Experience creating and tracking clear and concise OKRs.
- Strong leadership skills, commercial acumen, and ability to operate at both strategic and detailed execution levels.
Employment type: Contract
Job function: Product Management, Project Management, and Consulting
Industries: Design Services, Marketing Services, and Technology, Information and Media
Product Owner in England employer: Foolproof
Contact Detail:
Foolproof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its CRM strategies, especially around Microsoft Dynamics 365. We want you to be able to discuss how you can contribute to their goals and make a real impact.
✨Tip Number 3
Show off your skills! Bring a portfolio or examples of past projects where you’ve successfully led CRM initiatives. We love seeing tangible results and how you’ve driven change in previous roles.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Product Owner in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Product Owner role. Highlight your experience with CRM, especially Microsoft Dynamics 365, and showcase any relevant projects that demonstrate your ability to lead and innovate.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how your skills align with our vision. Be sure to mention specific initiatives you've led that relate to customer engagement and operational efficiency.
Showcase Your Agile Experience: Since we value agile principles, make sure to highlight your experience in agile environments. Share examples of how you've managed product backlogs, prioritised tasks, and facilitated team collaboration to drive successful outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Foolproof
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 and its capabilities. Familiarise yourself with the latest features and how they can enhance customer engagement and operational efficiency. This will help you demonstrate your expertise and show that you're ready to lead the CRM strategy.
✨Showcase Your Agile Mindset
Be prepared to discuss your experience with agile methodologies. Highlight specific examples where you've successfully managed product backlogs, prioritised tasks, and facilitated team collaboration. This will show that you can adapt to their preferred ways of working and drive progress effectively.
✨Communicate Like a Pro
Practice articulating complex CRM concepts in simple terms. You’ll need to communicate with both technical and non-technical stakeholders, so being able to bridge that gap is crucial. Prepare to explain how you’ve engaged stakeholders in past projects and kept them informed throughout the process.
✨Bring Data-Driven Insights
Prepare to discuss how you've used data to inform your decisions in previous roles. Be ready to share examples of how you've embedded 'Data Product' thinking into CRM initiatives and how this has led to improved user experiences and measurable outcomes.
